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kim_stratelec
November 10, 2021
Question

Paycheck stubs email

  • November 10, 2021
  • 5 replies
  • 0 views

Since we upgraded our Quickbooks enterprise Solutions - contractor addition (desktop) to 2022 version -when I send out my weekly paystubs via email we have certain employee's that do not receive the paystub PDF.  They only receive the "winmail.dat".  We have never had one issue sending out paystubs via email until now.  We never had this "inmail.dat" attachment?  Even our IT dept. has been working on this for over a week & cannot fix the issue.  Any suggestions???  I have Outlook & always have had it via email. 

5 replies

BigRedConsulting
BigRedConsulting
November 10, 2021

It's a common issue.

This may help:

https://blog.gimm.io/how-to-fix-winmail-dat-attachments-in-outlook/

or this:

https://support.microsoft.com/en-us/topic/winmail-dat-sent-as-an-email-attachment-in-outlook-2007-and-2010-b72c81ac-db5e-b142-d43d-448efbc23cce

R
Rasa-LilaM
November 10, 2021

Hi there, kim_stratelec.


Let me help and route you in the right direction to get the Email paystubs feature working back to normal.

 

In addition to @BigRedConsulting answer, the unusual behavior you're experiencing is already reported to our engineers. Rest assured, they’re working to resolve the issue as soon as possible. This way, all employees will see their pay stubs.


To get you in the loop about the progress of the investigation, make sure to sign up for the list of affected users. You’ll receive an email once there’s an update about the issue.


Adding you to the list requires us to gather some personal data, which I’m unable to do in the Community. Thus, I recommend contacting our Payroll Support Team for further assistance.

 

  1. Press the Help icon at the top menu bar and select QuickBooks Desktop Help F1 to open the Have a Question window.
  2. From there, go to the bottom and scroll down to the bottom click the Contact us link.
  3. In the Contact Us screen, enter your issue in the Tell us more about your question field box. For example, paystubs are missing for some employees.
  4. Click the Search menu and choose the support options: Call us to speak with an agent or Message Us for real-time support.
  5. Provide this information to our specialists: INV-64176.

 

Here’s an article that lists our support hours and types: Contact Payroll Support. Make sure to click the QuickBooks Desktop Payroll link to see the complete details.


When your employees are unable to get their pay stubs, the following article contains solutions on how to rectify the issue: Email pay stubs from QuickBooks Desktop. It includes instructions to get the feature working smoothly.


Drop a comment below if you still need help with emailing pay stubs or other payroll processes. I’m always ready to assist further. Have a good one.

L
Lynn44
August 1, 2022

Has this been resolved yet?   I've followed other leads about making sure I'm up to date on my Quickbooks version and Adobe.   I am in both cases and I'm still having the above mentioned problem.   Emailing paystubs has always worked perfectly.   Then back in Feb my hotmail account was not longer working for sending paystubs so I switched it to Outlook.   That worked until June when a few employees are saying the pdf is not attached.   They are receiving the same file mentioned by the originator of this string.

 

thanks for your time...

K
Kyarbrough
December 9, 2021

I'm not sure if this is any help. Do you have any employees that have "{}" in their name? 

    Q
    qwerty6
    February 25, 2022

    Hi,

    This doesn't seem to be resolved yet.

    Are there any plans to do so in a near future?

    Thank you

    C
    Charies_M
    February 25, 2022

    Thanks for checking this with us, qwerty6.

     

    The troubleshooting options shared above can help fix issues with emailing paychecks. You can also have the following articles on how to resolve errors when submitting direct deposit payroll, you can check out these links for future use:

    If these steps still didn't work, I suggest contacting our Payroll Team. This requires a thorough investigation and develop a permanent fix so you're able to send paycheck stubs successfully.

     

    You can refer to the steps shared by Rasa-LilaM on how to reach our Payroll Team. Please take note our operating hours for chat support depends on the version of QuickBooks that you're using. Please see this article for more details: Support hours and types.

     

    Keep me posted for additional questions or other concerns processing paychecks. I'd be more than happy to help. Wishing you the best of luck.

    M
    MPZ
    March 18, 2022

    After an employees paystub has been emailed, QB enters a message 'Sent via email on           to and then the employees email address'.  The space in between on and to should be the date of the email.  Mine shows a blank set of spaces.  How do I get the date of the emailed paystub to be included in the message?  

    K
    Karen257
    September 3, 2024

    How do you email the same message when you are sending the pay stubs via email? I have made a template and made it the default, but it only shows for the first person.  The only way to have it sent to all who are selected is to select each of their names and select the default template.  There has to be a better way!

    C
    CamelleT
    September 3, 2024

    I'm pleased to have you here, Karen. I'll provide more information about sending paycheck stubs in QuickBooks Desktop (QBDT).
     

    First, please let me know if you are referring to the name displayed in the BODY section. If you could provide a screenshot, it would also be highly appreciated. This way, I can offer an accurate solution.
     

    If you are pertaining to the name in the BODY, this is just a sample. Once you have selected your default template and proceed to email the pay stubs, the initial name shown will be replaced to the actual names of the employees who are receiving them. The message will remain the same, ensuring that each employee receives a personalized document. This process helps to ensure that the information is accurately tailored to each individual.


     

    Additionally, when sending pay stubs, the Send Forms window will automatically tick all employees within the specified check date range. 





    For further information about emailing pay stubs, check out this article: Email pay stubs from QuickBooks Desktop.


    Additional information or a screenshot showing your concern will help me effectively address your query. Please feel free to add the details in the comment section. You may also drop in other questions about handling paychecks in QBDT. I'll be around to respond promptly, Karen.

    K
    Karen257
    September 3, 2024

    Camelle,

     

    Thank you for your response.  I have entered the body (template) and saved it as our default.  It only shows up in the body of the email for the first person I’m emailing their pay stub to.  I want it to show up for all of the employees I’m emailing it to.

    K
    KayePe
    September 3, 2024

    Thanks for coming back here in the thread, @Karen257. I have some information on why the paycheck stubs email only shows the body of the email for the first employee in the list using QuickBooks Desktop (QBDT). I'll share it with you.

     

    Only the first employee sees the template when using the Combined forms to a recipient in one email option. To ensure each employee receives their own email, I suggest unchecking it. This way, everyone gets their specific content separately. 

     

     

    To investigate the matter when clicking the Combined forms to a recipient in one email, you can contact our support team. They will work with our product engineers to find the best solution and prevent any future exact concerns for the customers.

     

    1. In your QBDT, hit Help and select QuickBooks Desktop Help/Contact Us.
    2. Choose Contact Us and enter a little description of your issue, then tick Continue.
    3. Use your Intuit account to sign in, and click Continue, then Continue with my account.
    4. Put the single code that we will email to you and tap Continue.
    5. Once done, decide to either Chat with us or Have us call you.

     


    On the other hand, to assist you more with customizing templates for email in QBDT, you can scan this article: Create custom email templates in QuickBooks Desktop.


    You can tag me again for additional queries by sending paycheck stubs to your employees. I'm here to help you in any way. Keep safe! 

    K
    Karen257
    September 4, 2024

    We do not use the Combined Forms option.  Any other ideas?

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