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M
mmoore25
September 6, 2023
Question

Paychecks Showing as Not Specified on Profit & Loss by Customer, Despite Having Customers Assigned on Timecards

  • September 6, 2023
  • 3 replies
  • 0 views

Our employee paychecks are showing as Not Specified on the Profit & Loss by Customer report. But, all our hours are assigned to jobs on the timecards used to create payroll, and each employee is setup to map to the correct coding. Previously, we were able to do a workaround, where if we edited and resaved each paycheck QBO would then kick it to the correct job the next time we pulled the report. However, this fix seems to have stopped working with the last update. The first time we reached out to the customer care team, they told us this was a known issue and was being worked on and there should be a fix soon. However, the most recent time we called, they opened a ticket, told us it would be 48 hours to get back to us, and then never reached back out. When I called today, the ticket had not been worked on at all, despite it being a week since we called. Wondering if anyone else has found an actual fix or new workaround for this? 

3 replies

Adrian_A
Adrian_A
September 6, 2023

Hi, mmoore25.

 

I appreciate you for contacting our phone team to fix the issue you encountered.

 

Another possibility why the transactions show as not specified on the report is the Class option. You may have turned on the Class tracking option and weren't able to add one on the in-question entries. To verify this, let's reopen the report.

 

Here's how:

 

  1. From the Reports tab, select Reports.
  2. Enter and select Profit and Loss by Customer.
  3. Locate the entries manually.
  4. On the Transaction Report page, select the paychecks.
  5. Enter a CLASS.
  6. Click Save and close.

 

If the same issue persists, I suggest reaching out to our phone experts again so we can create another urgent investigation about this matter.

 

Moreover, you can check this article if you want to add and remove some data on the report: Customize reports in QuickBooks Online.

 

You can always post in the forum whenever you have concerns about running reports.

M
mmoore25Author
September 8, 2023

We have class tracking turned off in our Payroll Settings. It does not even show an option to add a Class when I open the paychecks, and I would assume that is because it is not turned on. There is already a case/investigation open, and we have not heard anything back about it in over a week. Again, I have been told my multiple agents that this is (and has been for months) a known issue. I am looking for a workaround or fix in the hopes we don't have to change accounting systems again, but not very hopeful at this point.

M
mmoore25Author
September 8, 2023

I will note that Track classes is turned on in our non-payroll settings, and class does show on our weekly timesheets, but each and every time entry already has a class selected. It's also frustrating that when you open a paycheck none of that breakdown from the timesheets displays, like it's completely disconnected from the time data.

R
rw41
December 12, 2023

We have the same issue. We have entered the timecards, allocating to customers and jobs, in the same way as in the past but our last 2 payrolls have posted entirely to "Not Specified". We have "Class" turned off.

 

The only other thing we have done in the payroll area is to run the "Update Transactions" routine at the bottom of the Payroll Settings page. This was run to go back and reallocate some of the payroll transactions - 2 new employees had been added and their payroll costs were going to the QB default, which we changed to the account we use, and then ran the reallocation routine, which appeared to work properly.

M
mmoore25Author
December 13, 2023

We finally just gave up and went back to Quickbooks Desktop. Being able to run accurate job cost reports as a construction company is critical, and QBO had way too many flaws, did not let us control our all of our data directly, and on this specific issue, they sent it to development and we have gotten no solution for at least 6 months, which is unacceptable.

A
accountingonu
February 13, 2024

Are there any updates on this? I am having the same issue!! All of our hours are put into Quickbooks Time with a customer, then exported into QBO. Payroll is run as normal, but the last two payrolls have only a few employees wages going into the Not Specified column. 

 

Also had this issue in November 2023, where every single employee's wages were put under Not Specified. After 8+ hours on the phone with customer service, we gave up and completed a Journal Entry to route each employees wages to the 2-3 different customers they had worked for during that payroll period. 

 

It is very crucial to our construction business to have all of the wages under the correct customer. Please let me know if there are any updates or workarounds!

R
rvrfrf
February 13, 2024

Thanks for getting involved with this thread, accountingonu.

 

To verify my understanding, are you in Canada?

 

If you are, there's an ongoing investigation about Profit and Loss by Customer reports showing "Not Specified". You can get in touch with our Canadian Customer Care team and reference the investigation's case number (INV-95810) to discuss it with them and be added as an affected user. This ensures you'll receive email notifications about any updates relating to it.

 

In the event you're located in the United States, there's currently no investigation about this topic. You can get in touch with our Customer Care team to research and troubleshoot the situation further. If they're unable to resolve or explain why it's doing this, they'll be able to create an investigation ticket if it appears to be a bug in our platform. This will enable Intuit's Product Investigations team to look further into the cause of your report showing paychecks as "Not Specified".

 

They can be reached while you're signed in.

 

Here's how:

 

  1. Use the Help (?) icon.


     
  2. Click Contact Us.


     
  3. Enter a description of your situation in the What can we help you with? field, then hit Let's talk.


     
  4. Select Start messaging or Get a call.

 

Be sure to review their support hours so you'll know when agents are available.

 

I'll be here to help if there's any additional questions. Have an awesome Tuesday!

A
accountingonu
February 15, 2024

Hi ZackE, 

 

Thank you for the response! Definitely seems to be some sort of bug, on the last payroll it seems this only affected salary people. 

 

No, I am in the United States. I have called customer service about 10+ times about the issue. On Tuesday (2/13/24) a rep let me know there is an investigation open for in under INV-98031. Is this the correct investigation for this issue? Also, are there any updates on it? 

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