Payroll

Hello there, @woodswater16. 

Thanks for dropping by the Community, I'm happy to help. I've replicated it on my account and was able to add a new user. A possible browser issue might have caused this. We can perform some steps that can resolve unexpected results while doing a task in QuickBooks Online.  Let's add a new user to an incognito window. Please use these keyboard shortcuts:

• Ctrl + Shift + N  for Google Chrome
• Ctrl + Shift + P for Firefox
• Control + Option +P if you're using Safari

If you're able to add it successfully, let's go back to your main browser and clear its cache. This removes browsing history and starts your browser fresh. Also, use other supported browsers as an alternative.

I'd recommend reaching out to our customer support. This way, they can check your account and trace the cause of the issue. Here's how to connect with them:

1. Sign in to your QuickBooks Online company.
2. Go to Help (?).
3. Select Contact Us.
4. Enter your concern, then select Let's talk.
5. Choose a way to connect with us:
   • Start a chat with a support expert.
   • Get a callback from the next available expert.
   • Ask the community to get help from businesses like yours.

I'm adding these articles for more information about managing your employees' payroll:

• Common questions about payroll and salaried employees

• Add a new employee to your payroll

• Override an employee's salary in Online Payroll

If you have any other questions, feel free to post here anytime. Thank you and have a lovely day.