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kelley31906
March 14, 2022
Question

payroll

  • March 14, 2022
  • 1 reply
  • 0 views

For the third time, I cannot get my Quickbooks Desktop Pro Plus 2022 to pull down Payroll updates. It tells me it has successfully downloaded them, then it tells me I need to make sure to go online before 3/3/2022 to download again. It's 3/3/2022 !!! Obviously, when I go to pay run payroll, none of the taxes are calculated, which is maddening. I was online with support for hours last month, and they couldn't directly fix the issue and was sold the upgraded "Plus" which, after download, solved the issue for two pay periods, now it's back. I am beyond frustrated, and have now been embarrassed multiple times by not being able to pay my employees. I am a small company and pay by paper check. Thanks for listening.

1 reply

Adrian_A
Adrian_A
March 14, 2022

I appreciate you posting your concern, kelley31906.

 

It isn't the kind of experience we want you to come across.

 

Since you already downloaded the latest tax table, let's revert your employee's paycheck. It is to refresh your payroll information and for the taxes to calculate. 

 

Let me guide you how:

 

  1. Open your employee's Payroll Information.
  2. Right-click the name of your employee.
  3. Select Revert Paycheck. 

 

 

If the problem continues, I highly suggest getting in touch with our Payroll Support Team. They'll be able to check the status of your subscription further.

 

In case you need tips and related articles in the future about the "How Do I" steps in QuickBooks Desktop, visit our QuickBooks Community help website for reference.

 

For the support's contact information, you can check it here: Contact the QuickBooks Desktop Customer Support Team.

 

There you have it, kelley31906. Let me know how these steps work on your end. I'll be around whenever help is needed.

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