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Robbycruzin
August 10, 2022
Question

PAYROLL

  • August 10, 2022
  • 1 reply
  • 0 views

Product: Intuit Quickbooks Enterprise Solutions

For two weeks in a row now, I had the same problem with payroll processing.  I processed payroll as I normally do.  Our employees get paid both via direct deposit and checks.  Once I created the payroll check, I always note down that number of paychecks.  But once I do "Send Payroll" for my direct deposit transactions,  not all payroll got processed.  I.E.  I have initially 34 checks for Direct Deposit, but the summary on my to send items only has 19 paychecks.  Seme thing with paychecks to print, not all got processed.  Then when I try to re-process the checks for the missing employees, the hours on the timesheets didn't get posted, the paycheck detail is completely blank (no hours, totals, taxes, etc).  When I called QB, we did the Payroll Update and Rebuild the data.  After the rebuild, this help solved the re-processing of payroll.  I now was able to reprocess the missing payroll.  But QB was not able to identify why this issue is happening in the first place.  Has anyone encountered this same issue? Or can anyone offer some insights.  Thank you.

1 reply

C
Charies_M
August 10, 2022

Thanks for sharing this with us, Robbycruzin.

 

I'd love to answer your question about running payroll with missing employees in QuickBooks Desktop (QBDT).

 

There are a few possible causes why there are missing employees when processing payroll. Among these are the following:

 

  • Employee is status is inactive.
  • Employee is not associated to the correct Payroll Schedule
  • Employee has a termination/release date.

All you need to know about different scenarios of missing employees and how to fix them can be found in this article: Employee is missing from your QuickBooks Desktop Payroll

 

You might be interested in knowing about how to customize the paycheck layout or paystub in the future, you can read this article for more guidance: Customize a paycheck layout or pay stub.

 

In case you need to manage your payroll and keep track of your expenses, you can run and customize reports and just go to the Reports from the top menu and select Employees and Payroll.

 

Keep in touch if you need any more assistance with processing payroll, or there's something else I can do for you. I've got your back. Have a good day.

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