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August 26, 2023
Question

payroll

  • August 26, 2023
  • 1 reply
  • 0 views

I entered all infor on an employee, and i keep getting an error message stating that it is missing info

. but i cant find anywhere that is missing anything. i have gone over it for hours.  help

1 reply

Angelyn_T
August 26, 2023

Thank you for notifying us of your experience, bbowman. Let me provide you with some information regarding this behavior.

 

I've checked our records and discovered an ongoing investigation about missing employee information errors while managing workers in QuickBooks Online (QBO). While the investigation is still ongoing, I suggest contacting our QBO Support to have your name added to the affected users in the list. It'll ensure that you receive timely email notifications regarding the latest developments.

 

To start:

 

  1. Open QuickBooks.
  2. Go to the Help menu.
  3. Tap on Contact Us from the Search tab.
  4. Enter a short description of your concern.
  5. Choose a way to connect with support.

 

For your convenience, you can reach out to support during their business hours.

 

Once fixed, you're all set to run and process your employees' paychecks.

 

When you're ready to pay and file your taxes, use the resources from these websites to get started:

 

 

If you have follow-up questions while working with your employees' records, let me know by leaving a comment below. I'm just a few clicks away to help. Have a good one!