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M
murphyj
January 9, 2024
Question

Payroll

  • January 9, 2024
  • 1 reply
  • 0 views

I have been trying to get a resolution to this for a week.  I spent over 2 hours on the phone with someone who sent me to Quickbooks online who said there was a technical issue and they would get back to me.  Today I was on chat with someone who said she was working on it and then at 6:00 just ended the chat!!!!!

 

We have always had separate lines for the Pastor Expenses (including Salary) and Assistant Pastor since 2013 in Desktop version. we had to go Online as they said they no longer support desktop in 2023.  Since April 2023, their Salaries are going to a WAGE line which was only for ME.....so the financial reports are now inaccurate.  Their individual Salary lines are only showing the first quarter 2023 when we were using desktop.  

 

It seems like a simple matter of correcting how their Gross Pay is coded/mapped or whatever they do behind the scenes???  we have online core payroll - they file our 941's so I hope they are correct!!!!

1 reply

G
GlinetteC
January 9, 2024

Hi there, murphyj.

 

I recognize that this situation may have been stressful for you, and I want to ensure that you are directed to our Payroll Correction Team to handle this payroll mapping issue.

 

I also understand that you've contacted our payroll support multiple times. However, I would still advise contacting them again to resolve your payroll corrections issue, as they possess the necessary tools to rectify it on your behalf.

 

Please note the availability of our payroll experts to ensure they can address your issue promptly.

 

  • QuickBooks Online Payroll Core - Monday to Friday, 6 AM to 6 PM PT.
  • QuickBooks Online Payroll Premium, Elite - any time, any day.
  • Except for closed holidays: 4th of July, Thanksgiving Day, Christmas Day, New Year's Day

 

In addition, you may refer to this resource for future guidance on wrapping up this year’s payroll and preparing for the next with QuickBooks Online Payroll: Year-end checklist for QuickBooks Online Payroll.

 

If you have further concerns other than payroll corrections, post them below. I'm here to assist you. 

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