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Mary Anne 11
October 15, 2022
Question

Payroll

  • October 15, 2022
  • 1 reply
  • 0 views

I had to delete some bonus's to put the right date on the checks ( they have not been sent out yet. When I did qb now has a Payroll Correction on an employee under deductions / contributions that i can not delete. This employee doesn't have any deduction that they owe. I can not run a pay on them because it wants to take over 1,000.00 out of this employee. there is not a trash can next to it.

    1 reply

    KlentB
    KlentB
    October 15, 2022

    Hi there, Mary Anne.

     

    Let me share some information about paycheck deletion. 

     

    Deleting and recreating unprocessed checks shouldn't generate payroll corrections in the program. Since you we're unable to delete them, I'd recommend contacting our Payroll Support Team. This way, we'll be able to pull up your account and perform an adjustment to your employee's deductions and contributions. Here's how to connect with us:
     

    1. Go to the Help icon.
    2. Select Talk to a human.
    3. Enter "Talk to a human" again in the search bar.
    4. Choose I still need a human, then click Contact us.
    5. Select Get a callback or Send a message to start a conversation.

    Drop me a comment below if you need more help in running your payroll. Stay safe and have a great rest of the day.

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