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HollyJoy
March 14, 2024
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Payroll

  • March 14, 2024
  • 1 reply
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We've encountered what the Payroll Help Desk calls a system "glitch". (Investigation #101190). When processing the payroll for March 15 for 2 employees (scheduled to be paid twice a month) the payroll system #1) processed checks with the date of 2/29/24 instead of 3/15/24 and then #2 changed payroll settings for them. These employees are no longer mapped to the account #s for their payroll on the profit and loss statements (monthly or ytd). No matter how many times I update to make sure their actual pay matches their budgeted pay. in payroll settings the actual ytd totals end up at the bottom of the profit and loss statement while the budget amounts are listed with their chart of account numbers. Employees who were paid on 2/29/24 (and are scheduled to be paid monthly) have no problem.(YET!?)

 

Is anyone else experiencing this issue? Any ideas how to get QB to move along to address this? All they tell me is "The engineers are working on it". Any fixes you can think of. Thanks!

    Best answer by JoesemM

    I'll direct you to the appropriate support team to provide you with updates on the progress of the investigation, Joy.

     

    We've received similar complaints about the Profit & Loss report not displaying any information. To confirm you are among the impacted users, I recommend contacting our Support Team. Our engineers are currently addressing the problem and will provide updates via email.

     

    To reach them, follow the steps below:

     

    1. Sign in to your QuickBooks Online company.
    2. Select Help (?).
    3. Choose either tab to get started:
    • Assistant: Get quick, personalized answers. Select a suggested option, or type a question or topic you need help with. If you decide you need further help, you can still Talk to a human.
    • Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with us:
      • Start a chat with a support expert.
      • Get a callback from the next available expert.

     

     

    For more details, open this article: Contact Payroll Support.

     

    You can also review the articles below for guidance on scheduling your paychecks and generating payroll reports in QBO.

     

     

    Feel free to post a reply and tag me in the comments below if you have other questions about processing payroll. I'm always here to lend a hand. Take care.

    1 reply

    JoesemM
    JoesemMAnswer
    March 14, 2024

    I'll direct you to the appropriate support team to provide you with updates on the progress of the investigation, Joy.

     

    We've received similar complaints about the Profit & Loss report not displaying any information. To confirm you are among the impacted users, I recommend contacting our Support Team. Our engineers are currently addressing the problem and will provide updates via email.

     

    To reach them, follow the steps below:

     

    1. Sign in to your QuickBooks Online company.
    2. Select Help (?).
    3. Choose either tab to get started:
    • Assistant: Get quick, personalized answers. Select a suggested option, or type a question or topic you need help with. If you decide you need further help, you can still Talk to a human.
    • Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with us:
      • Start a chat with a support expert.
      • Get a callback from the next available expert.

     

     

    For more details, open this article: Contact Payroll Support.

     

    You can also review the articles below for guidance on scheduling your paychecks and generating payroll reports in QBO.

     

     

    Feel free to post a reply and tag me in the comments below if you have other questions about processing payroll. I'm always here to lend a hand. Take care.

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