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Cardinal1
January 6, 2023
Question

Payroll

  • January 6, 2023
  • 1 reply
  • 0 views

Hello,

 

My payroll account in charts of account is setup like this

620 Payroll expenses

          Taxes

           wages

Which I think the same as settings in payroll. when I printed the payroll and wages reports, 28 paychecks show net pay are listed under payroll expenses and the rest net pay checks and gross amounts are showing under wages.  For example check  #1661 is showing twice one for net pay and one for gross pay. What happend here? How can I fix it? 

I am on messenger if you would like to send the answers to [removed by moderator].

 

Thanks

1 reply

S
SarahannC
January 6, 2023

Hello there, Cardinal1.

 

Thanks for posting your concern in QuickBooks Community. Please know that we have removed your name from your post for security purposes. This prevents you from fraudulent activities since this place is an open forum.

 

I'd like to help you fix the duplicate paychecks showing in the net pay and gross pay.

 

The payroll account you set up from the Chart of Accounts (COA) must mapped correctly in the payroll settings. First, we can review the setup settings to make sure the payroll data will show accurately in the report.

 

  1. Go to the Gear icon and select Payroll settings.
  2. Scroll down and click Accounting preferences.
  3. Click Edit under Wage Expense, and double check the setup. Make sure to map them correctly.
  4. Click Save.

 

If this paycheck is a duplicate, we can delete it. Please check this article for guidance on what check we can delete or not: Delete or void employee paychecks.

 

If the same thing happens, we can perform some basic troubleshooting steps. It helps us check if the browser is already full of frequently accessed page resources, causing unusual responses.

 

Let's access our QBO account in a private browser (incognito window).

 

  • Press Ctrl + Shift + N (Google Chrome)
  • Ctrl + Shift + P (Firefox)
  • Control + Option + P (Safari)

 

If it works, we can return to our default browser and clear the cache to refresh the system: Clear cache and cookies to fix issues when using QuickBooks Online. If it persists, try using other supported browsers: System requirements.

 

Feel free to use these articles for more details about generating reports in QuickBooks: Run payroll reports in QuickBooks Online Payroll. 

 

Please let me know if you have more concerns about payroll in QuickBooks Online. I'm always here to help in any way that I can.

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