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Nichole_2019
January 7, 2020
Question

Payroll Account is Suddenly Invalid?

  • January 7, 2020
  • 5 replies
  • 0 views

I tried to run the first payroll of the year last Friday, but when I click to submit payroll I receive the Error: "Either the Repayment account, or its parent account, is an inappropriate account type. Please check the account types in your company's Chart of Accounts"

 

I have been using the same account all year with no problems and nothing has been changed from the last payroll to this one... Is there something I'm supposed to do to the account for the start of the new year or something? 

 

Thanks so much!

    5 replies

    A
    AileneA
    January 7, 2020

    Good day, @Nichole_2019. 

     

    Thank you for posting to the Community. 

     

    I've looked into this further and confirmed that there is no reported issue about it. I'll recommend checking your bank account on the payroll setting. Make sure you select the correct account.

     

    However, if the error persists, I suggest contacting our payroll support.  

     

    To contact our payroll support here's how: 

     

    1. Sign in to your QuickBooks Online company. then select Help (?) at the top right.
    2. Select Contact Us to connect with a live support agent. 
    3. Enter your questions. 
    4. Click Let's talk. 
    5. Choose a way to connect with us. Start messaging or Get a call back.  

     

     

     

     

     

     

    Please don't hesitate to let me know if you should have any questions about this or anything else QuickBooks related. Have a wonderful day.

    N
    Nichole_2019Author
    January 7, 2020

    The bank account is the same one I've been using all year. Everything is exactly the same as the payroll before this one, and it still doesn't work. I also tried the messaging feature you mentioned, was told I would be connected in 5 minutes, and stayed by the computer for an hour and never spoke with anyone. Anything else you can think of for me to try?

      Sarah Bl
      Sarah Bl
      January 7, 2020

      Hello, @Nichole_2019. Thank you for coming back and also trying the steps my colleague provided.

       

      My co-worker and I share a common goal. That's getting you the right information you need.

       

      Another way to get in contact with our support team is going to How to Contact Payroll Support.

       

      I always strive to get my customers the best solution for their issue. Please don't hesitate to reach back out if you have any more questions or concerns.

      F
      finance111
      February 25, 2021

      I am having the same problem.  Chat was no help, trying to make me change payroll settings to liabilities and disrupt the parent personnel account and split them all up. NEED TO RUN PAYROLL!!

       

        H
        Holly04
        March 8, 2021

        I have a professional accountant. Neither of us can figure this out. Mine says "Either the Repayment account or its parent account is an inappropriate account type. Please check the account types in your Company Chart of Accounts" 

        I have an employee that needs to repay part of a fee paid for personal coaching. I set it up as a deduction under her profile. All looked good until I tried to submit my payroll and then I got this error. I cringe at the thought of having to call the helpdesk, I never get straight answers or the follow up that is promised. 

        S
        SheShe3
        June 3, 2021

        Hi @Holly04 

         

        I too got an error message except mine was for our Uniform deduction for employees. Had no problem using Uniform Expense account in Desktop version but now an issue in QBO. 
        So finally figured it out that it needs to be an Other Current Liability Account in order for QBO payroll to accept it.  But that created another issue for me showing a negative balance in Uniform Liability account because our company pays more than the employee.  Called QBO payroll and I was told I would need 2 accounts, Uniform Liability and Uniform Expense account. The employee deductions show up in the Uniform Liability account. When I

        pay for the uniforms, I split the payment between the 2 Uniform accounts.  So for payroll, it uses the Uniform Liability account. Its weird that it can’t use 1 type of account but oh well 🤷🏻‍♀️ I hope that helps some 😁

        M
        MickieCD
        May 27, 2021

        I ran across this error message after clicking to submit payroll. I remembered I had added a 'fuel' deduction to an employee's paycheck which was a new category for us. I went in and deleted that deduction (as it may have been set up incorrectly) and this cleared up the error message and I was able to process payroll by putting the deduction under a different category.

        T
        The Patriotic Pig
        October 7, 2021

        If it mentions a "Repayment Account" in the error, that's the problem. I setup a Cash Advance Repayment Deduction for an employee and didn't set it up correctly I guess. Once I fixed it, I was able to run payroll. Haven't been able to run payroll for a week and Quickbooks support was no help. Told me to wait 12 hours and try again. It's already been a week. Thanks for posting your solution MickieCD.

        K
        ksolem
        February 28, 2023

        I have been having this problem with the accounting tab on the payroll settings for over a month.  I have called several times, spent hours on phone, been hung up on, etc.  One person told me there was no problem, one told me it was a widespread issues, one told me my account must be locked, another something else.  Bottom line is, I cannot access the accounting section under the payroll setting and I have changes that need to be made.  The odd part is, I have three companies under one account and two of them work and the third one does not.  It is making be seriously rethink if I want to remain with Quick Books or starting looking elsewhere where the customer service is better.  This is totally unacceptable!

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