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SamMitch
June 1, 2021
Question

Payroll activation error

  • June 1, 2021
  • 1 reply
  • 0 views

I have recently ungraded my Quickbooks Pro desktop program from 2018 to 2021. Now I am unable to validate my payroll account so I can deduct proper taxes from payroll checks. I've already updated my software to the latest version. I've checked my account to make sure all my billing information is correct. My account shows that it is active. I went into payroll setup and reentered my product key (stated from my online account) into my software again. I attempted to delete file name Paysub.ini from my computer,(per QB forum solution) but cannot find it anywhere on my system, hidden or not.  I've not been able to solve this problem. I need to get accurate paychecks out today and I don't know what to do.

1 reply

JasroV
JasroV
June 1, 2021

Congrats on upgrading your QuickBooks Desktop Pro to 2021, SamMitch.

 

I'm here to ensure you'll be able to activate and run your payroll seamlessly. Can you share with me the error message you received on your end? This way, I'll be able to provide you the right fix for it. Any additional information can help us narrow things down.

 

Nonetheless, I got you these troubleshooting steps to get around the issue. Here's how.

 

  1. Open the display hidden files or folders. 
  2. From the Search field, type Paysub.ini.
  3. Once you see the Paysub.ini file, right-click on it, then select Delete.
  4. Repeat the same steps until all Paysub.ini files are deleted. 

 

Then, download the latest payroll tax table. This is to ensure you have the newest tax updates and rates. 

 

I've also added these links that you can use for references in managing your payroll:

 

 

You're always welcome to get back to me in case you need help managing your payroll. I'm always around to back you up. Keep safe!

S
SamMitchAuthor
June 1, 2021

I’ve done what you said,

I have 3 paysub.ini files on my computer.

I have right clicked on all of them and clicked Delete.

window pops up

Could Not Find Item

This is no longer located in

C:\programfiles\Intuit\Quickbooks2018\components\DownloadQB28

verify the item’s location and try again.


I click Try Again multiple times for all three files. The same result. 
I’m still not able to change my payroll activation status.

Rubielyn_J
Rubielyn_J
June 1, 2021

Thanks for getting back in here, @SamMitch. I'll be glad to provide some insights about activating payroll in QuickBooks.

 

Since you've already tried all the necessary steps in activating payroll, I suggest contacting our payroll support team. This way, they can access your account in a secure environment and provide you with a validation key to refresh your payroll subscription and guide you with the process.

 

Here's how:

 

  1. Open your QuickBooks.
  2. Select the Help menu, then choose QuickBooks Desktop Help.
  3. Click Contact Us.
  4. Enter your concern, then select Continue.
  5. Choose Start messaging with a support expert or Get a callback.

 

Please know that our support service is open Monday to Friday from 6 AM to 6 PM. 

 

Let me add this article on how to resolve a problem verifying your payroll subscription for future reference. 

 

You can drop by again if you need further help in activating payroll in QuickBooks. I'm here to help in any way I can. Take care and have a nice weekend.

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