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Jody-Bryant
December 2, 2024
Question

Payroll and conversion

  • December 2, 2024
  • 2 replies
  • 0 views

We are a QB Enterprise Platinum user with about 15 active users.  Our company has used QB for payroll for over 4 years, we use QB Time and IFSM to log time (including direct labor for job costing).  We are switching to using a PEO/payroll processor to get better health insurance premiums.  We will produce W-2s for Jan - Nov 2024, PEO/payroll processor for Dec 2024.  I need QB to still populate reports and to calculate COGS-Direct labor.

 

Has anyone been through this conversion and what did you do to get QB to process hours without processing the actual payroll?  I spoke to 3 different people from QB Support and they all said that it cannot be done.  

2 replies

I
Ivan_G
December 3, 2024

Once you unsubscribe to QuickBooks Payroll service, the platform will stop auto-generating payroll data for you, Jody.

 

Alternatively, you can record your payroll entries manually so you can run reports for these records. It's possible by enabling the Manual Payroll function to which I'll be showing how:

 

  1. Go to the Edit menu, then Preferences.
  2. Select the Payroll & Employees tab and navigate to the Company Preferences.
  3. Tick Full payroll and the Manual Payroll option from the QuickBooks Desktop Payroll Features section.
  4. Once prompted to the Get payday peace of mind page, hit Next.
  5. Confirm the action by clicking Activate. Then, OK.

 

After this, you'll calculate and enter your paycheck amounts manually. Then, you can run payroll reports to get a proper view of its complete details.

This thread is always open for more inquiries about payroll data management in QuickBooks. We'll be here for you every step of the way.

J
Jody-BryantAuthor
December 4, 2024

Thank you!  I will look at this immediately.  Funny that 3 different support reps did not recommend this as an option.

R
rvrfrf
December 4, 2024

Thanks for following up with the Community, Jody-Bryant.

 

I'm happy to hear Ivan_G was able to help with manually recording payroll entries.

 

You'll also be able to find many detailed resources about using QuickBooks in our help article archives.

 

Please feel welcome to send a reply here or create a new thread if there's ever any questions. The Community's always here to help. Have a lovely Wednesday!

S
SheandL
April 25, 2025

I appreciate your efforts in following the steps provided by my colleagues, noid10000. Since the manual payroll option remains grayed out on your end, I'll connect you to the appropriate support team that can help you resolve this promptly.

 

Since you mentioned that you have already removed the service key and you still encountered the pop-up, let's have you contact our live support team so they can thoroughly review your account in a secure environment. They possess the necessary tools and expertise to identify the cause of this issue and provide an appropriate resolution promptly.

 

To connect with them, please follow the steps below:

 

  1. Open your QuickBooks Desktop company file.
  2. Go to the Help menu, then select QuickBooks Desktop Help/Contact Us.
  3. Write a question you need help with from the search field provided. This allows you to activate the Contact Us button.
  4. Click Contact Us, then enter your concern inside the What can we help you with? field and Continue.
  5. Log in to your Intuit account then follow the on-screen steps.

 

Please know that Plus, Mac, Pro, and Premier subscribers can contact our experts from Monday to Friday, from 6 AM to 6 PM. On the other hand, Enterprise users can reach us anytime, any day.

 

As you transition to manual payroll, here are some resources that will guide you in ensuring your employees have access to their payroll information both in printed form and online:

 

 

If you have concerns and questions about manual payroll process, please don't hesitate to reach out, noid10000. We're committed to providing you with the support and guidance you need at any time.

N
noid10000
May 1, 2025

I just contacted support and was told I could not enable manual payroll without an active payroll subscription. This makes no sense to me. The support person I spoke with said that she contacted "Second Level" support and was told that we had to have an active payroll subscription to be able to select the manual payroll box. 

 

I would like to hear what you have to say? 

 

 

Bryan_M
Bryan_M
May 1, 2025

Hey there, @noid10000. I understand the confusion you've been through about activating manual payroll in QuickBooks Desktop (QBDT). I know how essential this is for you. Right now, I'll provide you with clarifications about this function.

 

The Manual Payroll option was created to ensure that customers like you can calculate and enter paycheck amounts even without an active payroll subscription in QBDT. At the moment, this feature is still available in the system. Check out this article for detailed information: Set up manual payroll without a subscription in QuickBooks Desktop.

 

You can disable this option if you have an active payroll subscription or plan to have one. 

 

On top of that, I suggest contacting our Technical Live Support again to further clear things up about the information you acquired.

 

For future reference, you can visit this article to help determine the state payroll taxes subject to your employees based on where they reside: Set up employees and payroll taxes in a new state.

 

Please let me know if you need further clarification or have questions about setting up payroll preferences, @noid10000. I'll be sure to guide you through the process. Keep safe always.

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