Payroll Chart of Account...wrong.
We have always had payroll configured to be pulled from our main checking account, and the money does in fact still get pulled from this checking account, but QBO is now mapping the transaction to the wrong bank account in our chart of accounts.
We are on full service payroll, and the settings under Payroll Settings > Bank Accounts and under Payroll Settings > Accounting > Paycheck and Payroll Tax Payments are all set to the correct bank account.
When I go to run payroll, however, I hit the Preview Payroll button, and under Funding account, the correct account is listed. However, under Chart of account, the wrong account is listed and this is where QBO is now dropping payroll transactions. This is the strangest thing...
I've cleared my cookies, logged out and logged back in, tried using an incognito window on Google Chrome, but this issue persists. I've verified that this isn't just a display issue...I ran payroll last Friday and sure enough the funds got pulled from the right account, BUT QBO dropped the direct deposit transaction in the wrong account, so when the bank feed updated, I cannot match the transaction.
As seen in the screenshots below, our account is setup to use Bluevine Checking for payroll transactions, but QBO posts the transactions to QuickBooks Checking on its own for some reason.
Will be reaching out to support when they open today.
