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C
Cneal0602
August 12, 2022
Question

Payroll company deposited check into wrong account

  • August 12, 2022
  • 1 reply
  • 0 views

I changed my info for a new bank account with my employer , and had successful deposits into the account for over a month, then all the sudden they claimed to have gotten the information deleted and then sent my recent check to the old account . I do not have access to the account , I was issued a paper check while their bank tried to reverse the deposit. The paycheck is listed as voided on my workforce account, but my manager is saying that they didn't get the funds reversed so now they are keeping my next paycheck on Monday plus an additional 10 hours of pay from the following check. This cannot be legal. 

1 reply

C
ChristineJoieR
August 12, 2022

Hi there, @Cneal0602.

 

I appreciate you sharing this information in the Community. I'll ensure you be able to access your account in QuickBooks Online Payroll.

 

Since the Community is a public forum, I recommend contacting payroll support for this matter. They are the ones who can view and access your account in a private environment.

 

Refer to these steps below:

 

  1. Sign in to your QuickBooks Online company.
  2. Go to Help (?).
  3. Select Contact Us.
  4. Enter your concern, then select Let's talk.
  5. Choose a way to connect with us:
  • Start a chat with a support expert.
  • Get a callback from the next available expert.
  • Ask the community to get help from businesses like yours.

 

Furthermore, I've got you this video tutorial for your additional information on how to process payroll with your employees: How to Run Payroll.

 

Do you pay your employees using pay schedules? Sort your employees based on their payment plan. This help in payroll management and increases processing efficiency. Refer to this article: Set up and manage payroll schedules.

 

I'll be right here to help if you need anything else. Have an awesome day.

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