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Blessed_Beyond
March 13, 2023
Question

Payroll Correction in QB Payroll Online

  • March 13, 2023
  • 1 reply
  • 0 views

I have an issue I hope someone in QB will see, correct, and help explain to the QB Online Payroll reps - pretty please!!

Scenario:

03/03 Deduction for Insurance -$85.00 (This was incorrectly deducted.)(This is Pre-Tax)

03/10 Reimbursement for Insurance +$85.00 (This is Taxable and was taxed)

I need an entry on the back end to deduct the amount of $85.00 in the "Health Insurance" deduction section on the employee records (to net to zero) and to mark, or make an entry, showing that is has been paid (this means that the tax has already been paid).

Can you please explain to me why this is so very hard to do and understand? And why can we not talk to another, possible more experienced person, to help us with our issue. I really believe that the person I am talking to does not understand and they are talking to the person who is helping/trying to fix the issue. Therefore, this is the blind leading the blind, and I am exhausted trying to correct the issue. It is not fair that the company will need to pay double the tax, as the person on the phone, and the counterpart, seems to not understand that the employee has already paid the tax. The last person tried to tell me that since I marked it as a "Reimbursement" that they did not pay tax, sigh, but they did and so did the company; I gave up and just hung up the phone. Any help or person who is higher than the thou would be helpful here as this is yet another day spent on this issue.

1 reply

DivinaMercy_N
DivinaMercy_N
March 13, 2023

Hi there, @Blessed_Beyond. 

 

Thanks for sharing details about your concern. With regard to the payroll correction, I highly recommend reaching out to our Payroll support team. I know that you've already contacted them, however, they are the only ones that use specific tools to fix the deduction item. Once connected, you can also request to be transferred to the higher support agents. 

 

Here's how:

 

  1. Navigate to the Help, then select QuickBooks Desktop Help/Contact Us.
  2. Select Contact Us.
  3. Give a brief description of your issue, then select Continue.
  4. Sign in to your Intuit account and select Continue and then Continue with my account.
  5. We'll email you a single use code. Enter your code and select Continue.
  6. Select to chat with us or Have us call you.

 

For reference, check out this link: Refund your employee for a deduction that was overwithheld.

 

You can also run payroll reports to get brief information about your employee details and business finances: Run payroll reports.

 

I'm just around the corner if you have any other concerns about correcting your payroll entries in QuickBooks. Have a good one and stay safe. 

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