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K
KC0624
January 3, 2024
Question

Payroll - Desktop Pro Plus 21

  • January 3, 2024
  • 1 reply
  • 0 views

Each time I enter the payroll center to begin payroll, Quiken takes me into the intuit account and I am unable to get out of the Intuit account.  When I called support, I was told my program was phasing out and I needed to upgrade to the Quiken Payroll Enhanced.  I did that, but it did not solve the problem.  I am still being directed to the Intuit account page and freezing there.  All other actions are working properly.

Any suggestions?

    1 reply

    J
    jminger
    January 3, 2024

    The same thing is happening to me.  I have Desktop Pro 2022.  When I try to upgrade to the Enhanced, it says it will download on January 23, 2024.  However, no matter what I do when trying to prepare payroll, it takes me to Intuit and I am locked on that screen as well.  I have the newest updates on Quickbooks from December 14,2023, 22401 and yet nothing works when trying to prepare payroll. 

      S
      SashaMC
      January 3, 2024

      Hello jminger,

       

      Thank you for reaching out to the QuickBooks Community! I will be happy to assist! When you are directed to the Intuit account page and it is freezing, there are a variety of reasons for this, which include:

       

      • Your company name may be too long
      • You may have a damaged or missing QBWUSER.INI file
      • You may have corruption on your hard drive
      • Your program files or QuickBooks Desktop installation may be damaged
      • You may have a damaged Windows operating system

       

      We have some solutions that aim to correct this problem. Let's first start by running the Quick Fix My Program from the QuickBooks Tool Hub. Here's how:

       

      1. Close QuickBooks.
      2. We recommend you download the most recent version (1.4.0.0) of the QuickBooks Tool Hub.
      3. Open the file you downloaded (QuickBooksToolHub.exe).
      4. Follow the on-screen steps to install and agree to the terms and conditions.
      5. When the installation finishes, double-click the icon on your Windows desktop to open the tool hub. If you can't find the icon, search in Windows for QuickBooks Tool Hub and select the program.
      6. Open the Tool Hub and select Program Problems.
      7. Click Quick Fix My Program.
      8. Start QuickBooks Desktop and open your data file.

       

      I am adding this article, which shares two more solutions: Fix issues when QuickBooks has stopped working.

       

      Please let me know if you were able to log in without issue! I will be looking forward to your reply. See you soon

       

      K
      KC0624Author
      January 3, 2024

      I have downloaded the Hub and run the diagnostics.  Program is still not working.

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