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September 15, 2021
Question

Payroll/Direct Deposit

  • September 15, 2021
  • 1 reply
  • 0 views

Hello…..please help!  We use QuickBooks payroll, but when we run the payroll each week, the direct deposits do not go through intuit, we print a report and enter them in a 3rd party banking application.  We have always done this, but for some reason now QB is mad and won’t do a payroll update (taxes won’t calculate and payroll won’t update tax tables) Support says the only way to fix it is to manually go in and “touch” each pay check 3-5 times, and see if that works, we are talking about 1700 payroll checks.  Is there anyway to trick QB into thinking we sent them out? An export perhaps, or a way to quickly change the paychecks marked direct deposit to paper checks to purge this bottle neck it has caused?  We run payroll weekly and today I had to manually calculate payroll tax.  Any creative ideas would be appreciated!  Thank you in advance!

1 reply

JessT
September 15, 2021

Hi there, jenschweit.

 

I know how important it is to be able to process your payroll. However, we're unable to change all payrolls to paper checks. I would agree with the support team that you'll need to edit each one to do that. I presume they've already provided the best possible troubleshooting steps for this since they have the tools on their end.

 

If you have other questions in mind, feel free to go back to this thread.