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P
PPVA
November 11, 2022
Question

Payroll Direct Deposit

  • November 11, 2022
  • 1 reply
  • 0 views

One employee's paycheck was not made by DD this pay period.  I have written her a check but only after I noticed that it was not delivered through DD.  All other employees were done correctly through DD.  I reviewed the employee's setup and it is all correct.

1 reply

C
ChristineJoieR
November 11, 2022

Glad to see you here, @PPVA.

 

I know how crucial payroll is to you and, more importantly, to your employees. I'm here to guide you on how to trace undelivered direct deposits in QuickBooks Online Payroll.

 

Since you've mentioned that all your employees received their salary via direct deposit except for this one, I recommend contacting our Payroll Support team and asking for a deposit vestige. I'll assure you they'll be able to locate it for you. 

 

Here's how:

 

  1. Sign in to your QuickBooks Online company.
  2. Go to Help (?).
  3. Select Contact Us.
  4. Enter your concern, Ex. Tracing undelivered salary, then select Let's talk.
  5. Choose a way to connect through Chat, Get a callback, or Ask the Community.

 

You can also refer to this article on fixing direct deposit in QuickBooks and Intuit Payroll: Handle a direct deposit paycheck that was not received by an employee.

 

Additionally, if you ever need help paying your payroll tax liabilities, this article will come in handy: Pay and file payroll taxes and forms in Online Payroll.

 

Come again if you have any additional concerns about QuickBooks Online Payroll. If you run into any problems while keeping records or organizing your reports, please let me know, and I'll assist you.

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