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S
skauk
December 15, 2022
Question

Payroll Direct Deposit

  • December 15, 2022
  • 1 reply
  • 0 views

A client of mine is using Quickbooks Online Plus and Payroll Premium.  They are able to pay contractors using direct deposit but are not able to pay employees using direct deposit.  Each employee is marked as direct deposit instead of paper check in their employee settings. However, when they select run payroll, the employees show as receiving a direct deposit but when the payroll is previewed all of them revert back to a paper check.  

 

They have had support tickets on 3 different occasions with payroll support and no one has been able to figure out why the direct deposits will not work.

 

Any one have similar issues or know of a resolution?

1 reply

J
jamespaul
December 20, 2022

Hello, skauk.

 

I have one more solution to help you out on the direct deposit payment method issue. 

 

I see that you've already contacted our support before. Have you tried using an incognito and clearing the cache to fix it? If not, this is a good way to check for any cache-related problems. 

 

The payment method switch issue is likely caused by a cache problem. When a browser's cache is full or if there's a corrupted webpage, it can cause odd behaviors like the one you experienced.

 

In this case, we'll want to use a incognito browser to rule this issue out: 

 

  • Google Chrome: Press CTRL + Shift + N.
  • Safari: Press Command + Shift + N.
  • Mozilla Firefox or Microsoft Edge: CTRL + Shift + P.

 

Log in to your QuickBooks Online account again, then process payroll. Observe the employee payment method. When it sticks with direct deposit, we'll want to go back to the regular browser and clear the cache.

 

This removes the corrupted webpage and clear out the cache data that's causing the issue. 

 

Alternatively, we can use another supported browser to process your payroll for direct deposit. 

 

However if you're still getting the issue, then our best bet is to contact our support again. We'll want to have the agents pull up your previous tickets and check on the issue again. They can also open an investigation case if needed. 

 

We can use the same phone number, or if you don't have it handy anymore, let's follow these steps: 

 

  1. Click the Help icon on the top right corner of the screen.
  2. On the pop-up panel, go to the Search tab.
  3. Click the Contact Us button on the bottom part.
  4. In the box, enter something like "can't pay employees with direct deposit."
  5. Proceed with Continue, then choose how you want to reach us (phone or chat).

 

After fixing the issue with our support, do you also need help pulling up your reports to see the employees' year-to-date data? Check out this article for a guide on running them: Run payroll reports in QuickBooks Online Payroll.

 

I know you're going to be busy in the coming weeks for the year-end. I'll drop this guide in case you need help managing your taxes, books, and other tax-related things in QuickBooks: Year-end guide for QuickBooks Online.

 

Let me know if you have other payroll-related things to take care of. If you have concerns about your entries and reports, drop the details in your reply. I'll be around to help. 

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