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R
rkeim
March 13, 2022
Question

Payroll Direct Deposit - Not accepting bank routing number

  • March 13, 2022
  • 3 replies
  • 0 views

I am updating an employee's direct deposit bank account.  I have a copy of a voided check and entered the data without errors.  I am getting an error "The routing number is incorrect.  Please enter a valid number"

 

I have confirmed I have the correct routing number from the institution itself.  This is not a data entry issue.

 

Thanks for your help.

RGK

3 replies

J
jamespaul
March 13, 2022

Hello, RGK.

 

I have a couple of things you can do to fix the incorrect routing number error message in QuickBooks. 

 

This could just be a simple issue on the window fields, so you'll want to refresh the program to fix the error message. 

 

You'll want to close and re-open QuickBooks Desktop to refresh the program. Do this by clicking the File menu, then selecting Close Company. After closing the company file, select Exit from the File menu again. 

 

Re-open QuickBooks, then enter the routing number again. 

 

I'd also recommend updating QuickBooks Desktop to the latest release. This ensures all critical patches and fixes are implemented in your current version. Here's how to update it: 

 

  1. Go to the Help menu and select Update QuickBooks Desktop.
  2. Go to the Update Now tab.
  3. Click Get Updates to start the download.
  4. When the download finishes, restart QuickBooks.
  5. When prompted, accept the option to install the new release. 

 

Make sure to also get the latest payroll updates to ensure you won't have any issues managing your taxes, employees and other payroll data. 

 

After entering the updated routing number, do you need help checking your employees' data in QuickBooks?

 

You can create a payroll summary report to list their current liabilities, taxes and other amounts. This article will guide you through the process: Create a payroll summary report.

 

Need help processing your payroll or need to manage other employees? Let me know the details and I'll gladly lend a hand again in the future. Looking forward to work with you soon. 

BigRedConsulting
BigRedConsulting
March 16, 2022

What's the routing number you're trying to enter?

J
JAEPERFECT1985
May 20, 2025

[removed]

L
lampe1
April 11, 2022

Did you ever resolve this?  I am having the same error with routing number [removed] for Chase Bank.  No one has helped. I've updated everything multiple times.  I've restarted (multiple times).  I've attempted to chat with intuit.  I've attempted a call back with intuit.  I was told I would get a phone call from intuit payroll, but never did.  I've confirmed with Chase Bank that this is the proper routing number and there is no alternate number.  Anyone, please help!

    L
    lampe1
    April 11, 2022

    Why it removed the routing number is beyond me... this is not confidential information.  It is zero, seven one, four more zeros, and a thirteen.  Anyone use this routing number successfully?  Chase bank is no fly-by-night bank so I can't believe no one will help me with this issue.  My "enhanced payroll subscription" is supposed to include support.  That's obviously false advertising.

      BigRedConsulting
      BigRedConsulting
      April 11, 2022
      @lampe1 wrote:

      Why it removed the routing number is beyond me... this is not confidential information.  It is zero, seven one, four more zeros, and a thirteen.

       

      This is Intuit trying to save you from yourself, petrified that you'd post a phone number here.

       

      Do you mean 0 7 1 0 0 0 0 1 3?

       

      If so, that does appear to be a valid routing number - at least one that passes the routing number check sum code.

       

      It appears to belong to JP Morgan Chase:

      https://bank.codes/us-routing-number-checker/

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