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M
miathleticclub
December 29, 2020
Question

Payroll Direct Deposits not showing up on my check register. I can see them in my Payroll, but no on my check register. How can I fix this?

  • December 29, 2020
  • 3 replies
  • 0 views
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3 replies

J
jamespaul
December 29, 2020

Hello, miathleticclub.

 

There are several reasons why those checks won't show up in your register. I'll give some scenarios and solutions on how you can fix this. 

 

One likely reason is that your check register is filtered to show selected transactions. You'll want to change the filter options in the register. Here's how:

 

  1. Go to Accounting, then click the Chart of Accounts tab.
  2. Find and select the check register by clicking the View register link.
  3. Click the Funnel icon, then change or review the filters.
  4. You can also check the DATE or Ref No. Type column to sort the transactions.

 

 

Another reason is that those direct deposit transactions might've been recorded under a different account. In this case, go to the Paycheck list then open a paycheck. Look at the Paid from section to see where the funds were taken out from. 

 

  1. Go to Payroll or Workers, then click the Employees tab.
  2. Click the Paycheck list link.
  3. Check the account under the Paid from section. 

 

 

If you need to correct and change the bank account, you can check this article for the steps: Change your payroll bank account.

 

Need to manage your employees or do other payroll-related tasks? Check out the guides here if you need help.  

 

I've got your back if you have other questions regarding QuickBooks Online or the processes in the payroll feature. 

T
tabithamcc
March 8, 2021

Hi, I'm having the same issue.  The paid from is the checking, exactly where it should be.  The check register is not filtered strangely.  The paycheck is simply not recorded in my register even though it shows as paid in the payroll section.  I noticed this because I have a link to my bank account.  The paycheck wasn't showing a match, which it normally does.  Any other suggestions?

C
CharleneMaeF
March 8, 2021

I'm here to guide you to the right support, tabithamcc.

 

I'd suggest contacting our QuickBooks Support Team to have this checked and investigated. They're also equipped with tools to determine the main cause of this.

 

For the old Help menu interface:

 

  1. Click the Help (?) icon at the top.
  2. Choose the Contact Us button.
  3. Type your issue or question on the What can we help you with box.
  4. Proceed with the Let's talk button.
  5. Select the Start messaging option.

For the new Help menu:

 

  1. Click the Help (?) icon at the top.
  2. Type Talk to a human.
  3. Enter your issue or question on the What can we help you with box.
  4. Choose I still need a human.
  5. Select the Start messaging option.

To ensure that you'll be assisted on time, please see our support hours.

 

I've also included our commonly used articles to help get started with Payroll. From there you can search guide in processing payroll, managing employees, paying taxes, and filing tax forms 

 

In case you'll need assistance in dealing with your other payroll tasks, don't hesitate to get back to this thread. We're always here to help you.

M
mjaymooreSF
April 15, 2021

This is the 2nd time I’ve had this to happen.  It happened last month but after some time went by, the paychecks showed up in my check register when I logged in again.  It has just happened again but have yet to show up.  And I don’t have the check register filtered and the correct account/register is indicated when I view the paychecks.

    R
    rvrfrf
    April 15, 2021

    Thanks for joining this thread, mjaymooreSF.
     

    Since your register isn't filtered and you've confirmed you're viewing the appropriate account, I'd recommend getting in touch with our Customer Care team. They'll be able to pull up your account in a secure environment, conduct further research, and create an investigation ticket if necessary.
     

    You can find their support hours and detailed steps for contacting them in CharleneMae_F's post.
     

    I'll be here to help if there's any questions. Have a wonderful Thursday!

    S
    SarahSNS
    August 2, 2023

    Had the same thing happen to an employee on 7/18/23 payroll. It's coming out of the correct account, is the correct date in the paycheck list and is yet nowhere to be found when I went to reconcile. It's not in the register either. Shows that it was deducted on my bank statement and the employee received the funds. Where is the fix for this???

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