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IAGnpc
January 12, 2024
Question

Payroll e-filing

  • January 12, 2024
  • 1 reply
  • 0 views

Totally at my wits end:

QB claims to produce a file suitable for upload in North Carolina Unemployment Quarterly filing. I first checked with NCDES and they tell me that QB needs to produce a compatible .csv file but what they are producing is some kind of text file.  It is not only I having issues with this. I have very simply been trying to find out from QB support if they are aware of the problem and when it might be fixed.

When I try to upload the file, I just get a list of errors stating invalid and missing info, upload failed.

 

Is anyone else having these same issues, have you been able to resolve (and how?)

 

Of course, I have had 2 phone calls to QB and started 2 different Chat sessions.  Ran the gamut from 'I'm not a Payroll person, you need to request Payroll (I did!) to call back with no one on the line to interrupted chat to a chat asking for my license # & some other irrelevant info, then abruptly abandoning the chat.  The usual with QB.  Last week it took almost a full day between phone and chat to get my new Enhanced PR license activated and applied to all my companies.  My hair is on FIRE, I HATE QB.  With the monopoly they have, one would think they could do better.

1 reply

J
jeanbiverly_
January 12, 2024

I know you've been in a tough spot here, @IAGnpc. I'm here to ensure you'll be routed to the right support team.

 

Let me guide you on contacting our QuickBooks Desktop (QBDT) Payroll support team to check if they can provide a .csv file. This will also allow them to investigate the issue thoroughly and offer a solution.

 

Here's how:

 

  1. Open QuickBooks Desktop (QBDT).
  2. Go to Help, then choose QuickBooks Desktop Help/Contact Us.
  3. Select Contact Us.
  4. Enter a short description of your issue, then click Continue.
  5. Sign in to your Intuit account, select Continue, and then Continue with my account. If you don't already have an account, Create a new account.
  6. We'll email you a single-use code. Type in your code and select Continue. If you have multiple accounts, pick the one you want to use and then Continue.
  7. Choose to either chat with us or Have us call you.

 

The support hours for QBDT Payroll Basic, Enhanced, or Standard are from 6 AM to 6 PM Pacific Time, Monday to Friday. QBDT Assisted Payroll is available 24/7.

 

Alternatively, you can download the .txt file and use a third-party converter to turn it into a .csv file.

 

Moreover, you can refer to this year-end checklist for more guidance in preparing your tax forms: Year-end checklist for QuickBooks Desktop Payroll.

 

Please leave a comment below if you require additional help with your quarterly payroll forms. Our top priority is to provide any assistance we can. Stay safe!

I
IAGnpcAuthor
January 12, 2024

Yeah, been there 4 times already today.  No luck:  Even if someone pretends they might be able to assist, they leave the chat or disconnect right in the middle.  And call backs have no one on the other end.  You have no idea how much time I have already wasted on this today.  It is clear that what QB claims to be an uploadable file for NC does not meet the criteria, but they don't even understand the simple question.  

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