Skip to main content
S
seamus2
March 28, 2023
Question

Payroll Employee Glitch

  • March 28, 2023
  • 1 reply
  • 0 views

Hi! 

I have had quick books payroll for a month now. It will not let me finish setting up payroll because it says I need to finish setting up my employees:

 
"Your business info is complete
We have everything we need to calculate your payroll taxes.
Finish adding your team
Make sure your employees are set up for payday.
Finish up
Your tax info looks good
If we need anything else, we will let you know."
 
There is a yellow ! next to my (only) employee when I go check.
However, this employee is finished.

 

One down!

Seamus B*****

Upload your report
DoneAdd another employee
 
I have contacted QB MANY times and they have no answers for me. There is an open claim, Case:1596654518
They have no idea what to do, and it is clearly a glitch on their end. All information has been inputted and I'm sitting here unable to pay my employe!

1 reply

LieraMarie_A
LieraMarie_A
March 29, 2023

Hello, @seamus2.

 

Thank you for reaching out to us and sharing your concern in detail. This isn't the kind of support experience we want you to have. We want to get this matter resolved for you.

 

We are going to have a member of our Tier 2 team review your recent cases and you'll be contacted with an update within the next business day. The lines of communication will remain open in the Community as well. This way, if you have any more trouble or don't hear from someone, you can let us know, and we'll keep working on it.

 

If you have any other questions or if anything comes up, come back to the Community. We're always here to help. 

Terms & ConditionsAccessibility statement