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chris-s-tekk-com
December 19, 2022
Question

Payroll function is not working, cannot get any help from tech support, business processes are down, what does Quickbooks expect for us to do?

  • December 19, 2022
  • 1 reply
  • 0 views
Quickbooks Case# xxxxxxxxxx,
It has currently been 3 weeks since having this issue with the payroll function in QB. I have not received any reply or update from QB regarding this issue. Every time I call I cannot get an answer. QuickBooks, have you given up on this?

1 reply

K
Kurt_M
December 19, 2022

Hi there, @chris-.I understand how frustrating it must be to wait this long for a resolution to your concern. 

 

Know that we value your time and effort in posting this in the Community, and rest assured that our team is working on a solution to help you address your concern. I'd recommend reaching out to our Customer Care Team again. This way, they can provide you with information about the progress of your case. I'll gladly input the steps below so you can proceed. Here's how:

 

  1. Sign in to your QuickBooks Online company.
  2. Select Help (?).
  3. Select either tab to get started:
  • Assistant: Get quick, personalized answers. Select a suggested option, or type a question or topic you need help with. If you decide you need further help, you can still Talk to a human.
  • Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with us:
    • Start a chat with a support expert.
    • Get a callback from the next available expert.

 

For more information about the best time to reach out to our experts, please see this article: QuickBooks Online Support.

 

In addition, here's an article to help you process payroll in QBO: Create and run your payroll.

 

You can also visit this page in case you'd like to add other details to your reports in QBO: Customize reports in QuickBooks Online.

 

Don't hesitate to get back to me if you need further assistance with this, @chris-. I'm determined to help you get this sorted out as soon as possible. Take care, and have a good one!

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