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July 12, 2022
Question

Payroll got hacked and transfer has been scheduled by stranger

  • July 12, 2022
  • 1 reply
  • 0 views
$14,500 are supposedly scheduled to transfer tomorrow to a random name I've never seen.

1 reply

Adrian_A
July 12, 2022

Hi synchromanagemen,

 

Securing your account is one of our top priorities. That said, I suggest reaching out to our Payroll Support team so we can trace and verify the transactions.

 

You can also run the Audit Log report to know the users who logged into the account before scheduling the transfer. Let me walk you through the steps:

 

  1. From the Gear icon, select Audit log.
  2. Select Filter.
  3. Use the fields on the Filter panel to choose the appropriate UserDate, or Events filter to narrow the results.
  4. Click Apply.

 

Also, if you think that someone knows your billing information, you can update it to secure your account. Here's an article as your guide: Update billing information.

 

You can also pin this article on how to identify any fraudulent activities on your QuickBooks account: Identify suspicious activity, phishing scams, and potential fraud.

 

Keep me posted if you need my help on the different ways to secure your account.