It's terrible. QuickBooks is really a terrible company. I have contacted their customer service for many times. Every customer service representative shifted blame and didn't help me solve any problem. I've been contacting them for half a month and they haven't given me any solution. They keep kicking the can down the road.
Your sentiments are valid, Thomas, and I recognize how incredibly frustrating this situation must be for you.
When there’s a payroll hold issue, QuickBooks Online (QBO) sends an email to the Payroll Admin indicating a specific return code and detailed instructions on what needs to be done to resolve the issue. You can look for emails with subjects like “Urgent Issue with the Payroll Account” or “Payment Request for Failed Payroll Debit.” These emails contain important information about the hold.
Refer to this article for more information: Resolve an urgent issue with your payroll account
Dealing with this kind of issue requires a comprehensive investigation. Thus, I recommend contacting our Payroll Support team again for a follow-up of your concern. I'm aware that you've reached out to them multiple times, but it's the best we can do right now given that they have all the tools required to look at your account securely.
Furthermore, you can run payroll reports to get a closer look at your business' finances.
I appreciate your patience regarding this matter, Thomas. Please reply below if you have additional concerns about handling payroll in QuickBooks. I'll be around to lend a hand.
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