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Yuliya2023
November 27, 2023
Question

Payroll inactive, but intuit made a transaction

  • November 27, 2023
  • 1 reply
  • 0 views

Hi! I have unusual situation and need help!  We haven't got payroll in QuickBooks account online. But in October intuit made payroll transaction without our permission. I have already discussed with  Intuit QuickBooks online support and with payment support and with Payroll  department. Nobody can tell me why we had such situation. Support from Payroll department told me that such situation wouldn’t be again because payroll in our account is inactive. It was the only answer for my question. In November intuit tried to make transaction again. I just want to ask  the QuickBooks Community maybe someone had the same situation and can give me an advice?

1 reply

Nicole_N
Nicole_N
November 27, 2023

I understand the need to receive clarity regarding an unauthorized transaction made in your Payroll account, @Yuliya2023. Don't worry, I'm here to ensure that this will be taken care of.

 

First of all, I appreciate you reaching out to our Payroll Support team to verify what this unauthorized transaction is for. As much as I would love to take care of this, we're unable to pull up your account here in the Community space for the security of your account.


That said, I highly recommend contacting them again given that they have all the tools required to safely look at your account. That way, they can review your billing history and investigate the unauthorized payroll charge. Here's how:
 

  1. Go to the Help icon in the top right-hand corner.
  2. Select Search, then press the Contact Us button.
  3. Enter your question in the box and hit Continue.
  4. Choose the best way you'll want to reach out to us.

 

Make sure to review their support hours to know when agents are available. 

 

For future reference, you may want to visit this article to get details about Intuit charges to your credit card or bank account: Understand Intuit charges on your credit card or bank statement.

 

Please let me know how it goes after contacting them. I'm only a few clicks away if you have any follow-up questions or concerns about payroll charges in QuickBooks.

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