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A
archiesinc
August 17, 2022
Question

PAYROLL ISSUE WITH 7 EMPLOYEES

  • August 17, 2022
  • 1 reply
  • 0 views

This week I had an issue with 7 of my employees, never have had this issue before. 

 

I have about 37 employees and entered all their times in on the timesheets. When I went to create paycheck all of their hours were in the create paychecks check list , but when I went to create paychecks I had 7 that had NO wages, I opened up the check details and they have NO info NO employee summary nothing? ( even employees who have 0 hours have something in there) 

but every other check came out perfectly fine.. these 7 are LONG term employees, and nothing seems to be changed as all info matches other employees. its like I cant pay them anymore? but they are not inactive no release dates and all have time tracking checked.. 

 

I have spent hours on the phone with quickbooks support and just keep getting transfer to different departments. 

 

ANyone else deal with this?

Hours are entered but nothing in each of these other columns  even the DD isnt checked but 6 of them have direct deposit.

the 7 employees open paycheck details look like this ? normally taxes and year to date totals are in employee summary (see below) 

 

this is what it would normally look like \/

 

even if they had 0 hours they still have stuff in the company/employee summary

I also tried to manually enter in the paycheck details and I do get an error about being on a different tax table? so idk if thats the issue ..but no idea why only 7 employees would screw up

 

need help

 

1 reply

R
Rasa-LilaM
August 17, 2022

Thank you for visiting the Community today, archiesinc.

 

I appreciate your detailed information about the issue, particularly the screenshots. This provides us with a clearer picture of what happened to your payroll.

 

Let's revert your employees' paychecks to update the payroll data. I'm here to walk you through the steps.

 

Here's how:

 

  1. Head to the Employees tab at the top of the menu bar and choose Payroll Center.
  2. Select Resume Scheduled Payroll.
  3. Right-click on the name of the employee and then tap the Revert Paycheck button.
  4. Tap the Open Paycheck Detail option to check every employee's paycheck details.
  5. Fill in all the necessary information.
  6. Press the Save & Close button.
  7. Repeat the process for your other workers.

 

For more details, you can go over the Save or revert pending payroll checks guide. It also includes instructions on how to resolve an incomplete payroll.

 

Furthermore, these resources will demonstrate how to obtain the most recent payroll updates as well as how to correctly calculate your taxes.

 

 

Keep me posted in the comments section below if you require any additional assistance with payroll or other QuickBooks-related tasks. I'd be delighted to help you. Have a wonderful day.

A
archiesincAuthor
August 18, 2022

I did try that with on of the phone representatives, We've reverted all paychecks, updated the system NUMBEROUS time and they thought it was a tsheet sync issue but i think they thought I was using my phone to track time, (which im not) 

 

If I try to change paycheck details everything still goes to 0 and still no taxes or any prior information on these accounts. i feel like these employees are somehow corrupt file or an update didnt apply to these accounts? 

 

I had to create a new employee for each account to pay them this week but now my paystub ytd amounts are wrong, Im hoping the accountant will be able to fix this once tax time is here..and w2 are created

 

Is there away to merge the old account with the new account I created? 

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