Payroll issue with bundled Costco package

Hi Everyone, I hope someone from the QB team can point me in the right direction in terms of support.  I upgraded by QB Desktop Pro 2022 in May from the Costco.com offer whereby the bundle includes 15 months of Payroll subscription so you do not need to pay the annual fee for QB payroll subscription.  I did this one week prior to my payroll subcription payment due date.  I then called into the QB customer support to cancel my payment.  The customer service assistant warned me that my QB package did not contain a subcription to payroll.  It does - I purchased it from Costco!!!!  It's clearly stated on the product details it contains payroll as part of the bundle.  For what ever reason, despite providing my license number to verify, the customer servide assistant could not see the package I purchased & as they were in a call center overseas, they were not familiar with Costco & their products.

My payroll has been working just fine until this week.  It's stopped & I am getting a message to say I need to verify (I take that to mean pay!) for my subscription.  This is not correct nor right.  I purchased the Costco product with payroll included.

I do not feel any confidence in contacting the customer service desk as they do not seem to understand the Costco product.  Is there a payroll expert at QB I can contact who understands the Costco product being offered & fix my payroll issue?  Any help in a contact/phone number would be most appreciated.  To say this is frustrating when you've paid $300 for a product that does not work & no one seems to know about it at QB is difficult to understand.