Payroll Issues After Desktop to Online Conversion
My desktop file was converted to online with no issues noted. I have been using using QB Payroll for several years. Several customer support people helped me through the conversion and setup ( I kept getting passed around for various reasons). During the Payroll Setup stage I was told to accept al the default settings. I didn't realize that the system was not using any of my existing payroll accounts and nobody asked me about it. As a result, QB put the payroll expenses into completely different accounts. I now have payroll information in two different places - nine months in the old locations and one month in the new. The liability accounts now don't match up because everything I do online goes into the new locations, and it won't/can't read any information from the old accounts. Reports are also unhelpful. Year-end reporting is going to be a nightmare, and we may have to manually collect and check the information. I have spent several hours with various support people and the only solution seems to be to send more money to Intuit for higher level support, and they are not sure what to do about it. Surely I can't be the only one who has had this problem.
Looking at the Payroll Settings, there is an option to change the account locations for the tax items. My thought was to use the option that lets me select individual accounts for the various tax items and align with my former structure. Then I would go in to the one paycheck created in the new system and manually re-assign the accounts for the deductions. And do the same for the one month of tax payments. I suppose journal entries might work too? Support only said I could try but had no idea if it would work. And this was the "paid" support option. Anybody else have ideas?
