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June 27, 2024
Question

Payroll items no longer exporting to my desktop.

  • June 27, 2024
  • 1 reply
  • 0 views
None of my accounting transactions will export. But other items do export properly.

I get a message saying it exported but I never actually get anything to my Mac. This just started happening. Everything was working fine.

So I tried a different browser, but it wants to send me a text code and the text takes so long to get here by the time it gets here it's expired.

1 reply

June 27, 2024

I want to ensure you can export the payroll item, TZTerri.

 

Once you export data from QuickBooks Online (QBO), you'll have the option to save it wherever you want. If it's not in your Downloads section, check your Mac's default save location or any other location where you might have saved it.

 

Payroll and employee data downloaded from the program are typically stored in the Downloads folder by default. Check your browser's download history to locate the file. Use these keyboard shortcuts if needed:

 

  • Google Chrome, Mircosoft Edge, and Mozilla Firefox: Crtl + J
  • Safari: Command + Option + L

 

Once opened, locate the downloaded payroll data and click the Show in folder link to view the file path.

 

If the issue persists, I suggest contacting our Payroll Support Team. They can pull up your account in a secure manner and investigate further. Please know that encountering data issues isn't the kind of service we want you to experience.

 

For more details, check this link: Export your payroll data.

 

Additionally, you can check this article about accessing payroll reports in the future. It includes the description of each report and the information you can get: Run payroll reports.

 

Don't hesitate to hit that Reply button if you have additional questions about exporting payroll items in QuickBooks. I'll be around to help you some more.

TZTerriAuthor
June 29, 2024

After many attempts over  a period of two days, I finally managed to get  logged in using Chrome.

 

Downloads seem to work properly using Chrome. But Safari is my preferred web browser, and what I've always used. So I don't know why all of a sudden accounting data does not download in Safari. It says it downloads,  but it's not.