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R
raerae6
October 27, 2022
Question

payroll not specified

  • October 27, 2022
  • 1 reply
  • 0 views

When I process payroll I enter it into under QBO under the tab Time. Once I am under time I go to time entries and manually enter the information of the Customer, hours and at the bottom it will ask for the class. I enter the information and when its time to export I make sure all the classes are correct and then I export.  It has been working fine until recently the payroll was processed it went into the not specified category.  How can I change it from not specified to the customer that it should be with  Please see attached

1 reply

AlcaeusF
AlcaeusF
October 28, 2022

Hi, raerae6.

 

I'm here to help fix the issue you're having when processing payroll in QuickBooks Online (QBO).

 

To start, are you QuickBooks Time? If so, we haven't received any reports similar to what you're having at the moment.

 

Since it has been working recently, let's sign in to your QBO using a private browser (incognito). There are times that the browser is already full of frequently accessed page resources causing some unusual responses.

 

Here's how:

 

  • Press Ctrl + Shift + N (Google Chrome).
  • Ctrl + Shift + P (Firefox).
  • Control + Option + P (Safari).

 

If everything looks good, return to your default browser and perform a clear cache to refresh the system. However, if the issue persists, try using other supported browsers.

 

To learn more about managing and processing payroll in QuickBooks, consider checking out these articles:

 

 

For more tips and other resources, you can also visit our website for future reference: Self-help articles.

 

Let me know in the comment section below if you have additional questions about payroll or anything else QuickBooks. I'm more than willing to help. Take care.

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