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SergioArmenta2
March 9, 2024
Question

Payroll paychecks for 3 employees is showing in Payroll Summary, but not showing in Bank Register or Profit and Loss

  • March 9, 2024
  • 1 reply
  • 0 views

I manage the payroll for a client and I am having an issue where 3 of the employees paychecks are not showing up neither in bank register nor profit and loss reports but when I run the Payroll Summary all paychecks do appear.

 

I have already checked the bank account connected to the chart of account and confirmed the correct account is selected. I have tried deactivating and activating the employee as well and even went as far as checking that all the information of the employee needed has been entered correctly.

 

It so happens that those are salaried employees as well and only 1 out of the 4 salaried employees is showing up in the profit and loss.

 

I've multiple instances where I've had to deal with different issues for this clients payroll and I'm starting to think whether QBO doesn't offer enough confidence for payroll services when it comes to larger companies. Because every month I seem to encounter a different issue for this client.

1 reply

C
Carneil_C
March 9, 2024

Thanks for taking the time to post your concern here in the Community space, Sergio.

 

Let me route you in the right direction for support to help you get around this issue with the payroll paychecks not showing up in the Bank register or in the Profit and Loss report in QuickBooks Online Payroll.

 

I appreciate the efforts of trying to fix the issue. Like, checking the bank account that is connected. Thus, you'll also want to ensure in your Accounting Preferences from the Payroll Settings that you've used the accurate account.

 

Once verified that all are correct but the issue persists, I recommend reaching out to our QuickBooks Online Payroll Support Team for assistance. They have tools to check further into your account in a safe environment and determine the root cause of this issue. 

 

Here's how:

 

  1. Go to Help (?), then click Contact Us.
  2. Please enter your question and select Let's talk.
  3. Review and Select from the following: Ask the community or Chat with us.

 

Learn more about running payroll by checking out this article: Create and run your payroll.

 

I'm also adding this resource that might be useful if you want to run payroll reports in QBO to help you track your business: Run payroll reports in QuickBooks Online Payroll. The same resources give you details on how to mark a report as a favorite, and customize, and print reports.

 

Let me know how else I can help you with payroll tasks such as managing payroll paychecks in QBO. I'm here to help.

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