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F
Frydds
September 18, 2023
Question

Payroll posting checks to wrong account

  • September 18, 2023
  • 1 reply
  • 0 views

After an update my payroll has started posting to a different account.  I have gone to the payroll settings and the account listed is the proper account, but that is not where they are posting.  I have not been able to find any other setting to change.    My accountant has to go in and redo and repost all of the payroll checks after each period. 

1 reply

D
dantelayton
September 18, 2023

This is a known issue. If your payroll settings are correct, contact QuickBooks Payroll, they will own the issue and resolve it on the back end.

J
JamesAndrewM
September 18, 2023

Hello there, 

 

We can perform basic troubleshooting steps to see if it is a browser issue. Sometimes, your search engine's cache and cookies become corrupted, causing problems when accessing websites or opening files. To begin, open your QBO account in an incognito window. It will prevent the browser history from being saved. Please refer to the following keyboard shortcuts based on your browser type:

 

  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Microsoft Edge: Ctrl + Shift + P
  • Safari: Command + Shift + N

 

If the private browsing session works, clear the browser's cache so the system can restart. This task is also possible in other supported, up-to-date browsers. Clearing the cache will reboot the system, allowing you to work with clearing stocked cache and cookies that is causing the issues.

 

You may also create a test paycheck and confirm to which account it will be posted. If the issue persists, it is best to contact our QuickBooks Online Payroll Support. So they can include you in the list of affected users. They also have additional tools to pull up your account and do a screen share to confirm the issue. 

 

To speak with one of our experts from QuickBooks Online Payroll Support. Please follow the steps below to contact support:

 

1. Sign in to your QuickBooks Online company. Select Help (?).

2. Choose either tab: Assistant or Talk to a Human.

3. Search or click Contact Us.

4. Start a chat with a support expert.

 

You can contact us from Mondays to Fridays, 6 AM to 6 PM PT, and Saturdays, 6 AM to 3 PM PT.

 

Feel free to read these references for future use:

 

 

Feel free to post here in the QuickBooks forum again if you need anything else with QuickBooks. I'll be right here to help you anytime. Have a lovely weekend!

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