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bendloom384
October 18, 2022
Question

Payroll problems

  • October 18, 2022
  • 1 reply
  • 0 views

I'm trying to print paychecks but have to update the accounting features under payroll settings is this is the message that I get "Failed to load company export information".  Anyone know how to resolve it?

Thanks,

1 reply

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CharleneMaeF
October 18, 2022

I'm here to help you print your paychecks, bendloom384.

 

A browser-related issue sometimes causes unusual errors in QuickBooks Online. The outdated stored cache can affect the performance of the program.

 

To resolve this, I'd suggest logging in to your QuickBooks Online account via a private window. This is a good place to determine if there's an issue with the browser.  

 

Here are the keyboard shortcuts: 

 

  • Safari: Command + Shift + N 
  • Google Chrome: CTRL + Shift + N
  • Mozilla Firefox or Microsoft Edge: CTRL + Shift + P 

 

After logging in, try updating the details again. If it works, let's clear the browser's cache to ensure the program performs efficiently.

 

If private browsing doesn't work, I'd recommend using other supported browsers as an alternative.

 

Once done, you can now print your paychecks.

 

Additionally, I've added an article that'll help you fix common issues when printing your paychecks: Troubleshoot Printing Pay stubs and Forms.

 

Please keep us posted if you have other questions or concerns about managing your paystubs in QuickBooks. We're always here to help you out.

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bendloom384Author
October 21, 2022

I have checked all my browsers and they are all updated and meet the standards.  I am still getting this message though:

Error in extras bootstrap [TypeError: window.logger is undefined]

 

How do I fix this?

LieraMarie_A
LieraMarie_A
October 21, 2022

Hi there, @bendloom384.

 

Thanks for following up with us and letting us know the result after following the troubleshooting steps shared by my colleague.

 

Although I'd love to look further into this for you, I recommend reaching out to our Customer Care Support team. They have the resources to securely review your account and investigate this matter further. They'll also raise a ticket to our engineering team if needed.

 

Here's how:

 

  1. Click the (?) Help icon in the upper right-hand corner of the Dashboard.
  2. Select Talk to a Human.
  3. Enter a short description of your concern and press Enter.
  4. Click I still need a human.
  5. Select Contact Us to connect with our live support.
  6. Choose Get a callback.

 

Please check out this article for the time schedule: Contact Payroll Support.

 

Let me know in the comment section how the call goes. I want to ensure this gets resolved for you. Have a good one, @bendloom384.

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