Payroll processing

Thank you for bringing this to our attention, Patrick. I'm here to assist you in ensuring your employees are paid on time.

When handling paychecks, there are several factors to take into account. Firstly, the funding time plays a crucial role in determining how much time you should allocate for the system to process your payroll before your employees' payday. It's important to note that your funding period can also impact your direct deposit limit. For further information, you can refer to this article: When to send your direct deposit payroll.

Furthermore, to check why your payroll didn't go through, I suggest getting in touch with our Payroll Support Team. They have the necessary tools to access your account in a secure environment and provide an explanation for the delay.

To reach them, click the ? Help button at the top-right corner and select Contact Us to talk with a live agent. Ensure to review their support hours to know when agents are available.

Also, you can check this resource to know how to handle a situation where an employee does not receive their direct deposit paycheck: Handle a direct deposit paycheck that was not received by an employee.

If there's anything else you need help with, please let me know by commenting below. I'm always here to answer any questions you may have, Patrick.