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Kendra375
December 30, 2024
Question

Payroll processing

  • December 30, 2024
  • 1 reply
  • 0 views

Using QB Desktop 2024 Enterprise Contractor edition.  After entering all payroll details, I am unable to click "create paychecks" on the final payroll screen.  If I de-select direct deposit, then I am able to finish and create paper checks.  I have spent several days troubleshooting and even uninstalling QB from my desktop.  When I did that I was able to process one payroll with direct deposit but then it does the same thing again.  My QB is up to day and I have all the payroll updates applied.  PLEASE HELP!!!!!

    1 reply

    H
    Heide DC
    December 31, 2024

    I can see the urgency of handling the features and being able to make a payroll with direct deposit in QuickBooks Desktop (QBDT), Kendra375.

     

    Before proceeding with the next steps, may I ask if you have experienced any errors after clicking the Create paycheck? Your feedback on this issue will help us resolve any potential problems you may be facing.

    In the meantime, we can run the Quick Fix my Program utility and QuickBooks Install Diagnostic Tool from the QuickBooks Tool Hub to fix software damages right away. Please refer to this article for the detailed steps: Repair your QuickBooks Desktop for Windows.

    If you're still unable to click the option,  I recommend contacting our Customer Support team for further assistance. They can review your account using their tools and determine the root cause of the issue. 

     

    Here's how you can connect with them:

     

    1. Click the Help button and select QuickBooks Desktop Help/Contact Us.
    2. Choose Contact Us.
    3. Enter a short explanation of your issue, then Continue.
    4. Log in to your Intuit account, hit Continue, and then Continue with my account.
    5. You’ll receive an email with a single-use code. Enter the code and click Continue.
    6. Choose to chat with us or Have us call you.

     

    Also, refer to this link for more details and review their support hours to learn when agents are available: Contact QuickBooks Desktop support.

     

    I'm also attaching these resources so you can review your overall payroll transaction totals in a given time frame:

     

     

    In case you have any other concerns about processing payroll in QuickBooks, you can always tag me in your reply. I’ll be around to help and back you up.

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