Payroll QBooks Online

Welcome to the Community, Mp1983.

Thank you for reaching out to us with your concern about the error you're getting when processing payroll. Let me share some insights with you about it. 

The error you're getting usually happens when you set up a pay item and mapped it to a Chart of Accounts that is incorrect. Kindly check it has been set up correctly in both Payroll and the Chart of Accounts. For example, you could have a Chart of Account called Payroll Liabilities but the account type is Expense. If everything is correct and you're still getting the same error, I'd recommend you clear your browser's cache.

Here's how:

1. On your computer, open Chrome.
2. At the top right, click More .
3. Click More tools  Clear browsing data.
4. At the top, choose a time range. To delete everything, select All time.
5. Next to "Cookies and other site data" and "Cached images and files," check the boxes.
6. Click Clear data.

Most of the time, you only need to clear your browser's cache. But if you keep having the same problem even after doing that, you can clear Intuit-specific cookies. This helps refresh website preferences that might be causing problems when you use QuickBooks.

You can check for more information about the Chart of Accounts.

Get back to me if you have any additional questions about the error you're getting. I'm just a post away.