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T
trinitybackofc-g
March 3, 2023
Question

Payroll records were deleted in Online by QB tech as an attempt to resolve payroll migration from DeskTop issues. Are they recoverable?

  • March 3, 2023
  • 1 reply
  • 0 views
What terminated employee data migrates over from DeskTop to OnLine? Multiple cases unresolved with last one resulting in QB tech deleting almost 300 inactive employees including some that were active at time of migration. The migration issue was probably a result of our making employees inactive without a termination date, however, I don't think deleting these records resolve the issue as there will be no inactive employee records.

1 reply

S
SarahannC
March 3, 2023

Hello there, trinitybackofc.

 

I'll share how you can get your payroll data correctly in QuickBooks Online. Also, I appreciate you sharing more details about the migration process.

 

We can either manually create the missing transactions and other payroll data in QuickBooks Online. Or, contact our Payroll Support Team to help us recover the deleted data. Here's how:

 

  1. Within your QBO account, go to Help in the upper-right corner.
  2. In the Search tab, click Contact us.
  3. Enter a brief description of your concern.
  4. Click Continue.

 

I've gathered a few articles that guide you through filing forms, updating information in the settings, and running payroll reports in QuickBooks:

 

 

The Community is always open if you have other questions while working with QuickBooks Online payroll. I'll be around to help.

T
trinitybackofc-gAuthor
March 8, 2023

I am currently waiting to hear from someone I assume higher up to schedule a call on how to resolve this.  The audit log clearly shows that System Administrator deleted all of these employee records - over 275.  I would think that QB did this that they would also fix it.  My chat ended with the contact saying they don't save what they delete so that they can undo what they did.

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