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M
Main Stream
February 8, 2023
Question

Payroll Report

  • February 8, 2023
  • 2 replies
  • 0 views

I have entered my payroll, submitted to Intuit (all is correct) but when I run my payroll summary report it shows the correct dates but the wrong amount. When I click on the amount, it brings up the previous weeks payroll information.

2 replies

Candice C
Candice C
February 8, 2023

Good morning, @Main Stream. 

 

It's great to see a new face here in the Community! Allow me to point you in the right direction to get this problem handled. 

 

Since the payroll has been submitted, I recommend contacting our Customer Support Team for further assistance. Here's how: 

 

  1. Go to the Help menu. 
  2. Press the QuickBooks Desktop Help option. 
  3. Click the Contact Us button/hyperlink. 
  4. Enter your question and tap Let's talk. 
  5. Scroll down and select to Get a callback. 

 

It's that easy! 

 

Come back and let us know how the call goes. We're always here to have your back. Take care! 

M
Main StreamAuthor
February 10, 2023

I contacted support and they say the report is correct, but it is not. When I print a payroll summary report, I should put the payroll week in, and it brings up that week's payroll. What it is doing is bringing up the previous week's payroll. I have to put the check date in now to bring up the correct information.

M
Main StreamAuthor
February 10, 2023

I contacted support and they said the report is correct, but it is not. When I run a payroll report, I put in the week of payroll. The report brings up the prior week. Now what I have to do is put in the check date to pull up the correct report.

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