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2carrirw
August 9, 2023
Question

Payroll Reports DONT WORK !!!!!!!!!!

  • August 9, 2023
  • 1 reply
  • 0 views

For weeks my quickbook payroll tax reports are getting an error message and I've call 12 times and no call back , no support, no anything. "Please try again later It's not you, it's us. We're working on the issue." is all I see when I try and view a 941.

1 reply

C
CharleneMaeF
August 9, 2023

I understand being unable to view 941 forms has caused inconvenience on your end, 2carrirw.

 

As of now, we have an ongoing issue related to this error message. We don't have a specific turnaround time when this will be resolved. Our team is actively investigating this and working diligently to identify the root cause. We understand the importance of your data and the impact this may have on your business operations. Please know that we are treating this matter with the utmost urgency.

 

I recommend contacting our QuickBooks Support Team again for updates and further assistance. They'll add you as one of the affected users so that they can notify you once fixed.

 

Moreover, you can change your payroll form filing and tax deposit frequency in QuickBooks Online Payroll. Doing so ensures you file the correct form and pay taxes on time. 

 

I appreciate your patience on this matter. We value your business and remain committed to resolving this investigation promptly.

2
2carrirwAuthor
August 9, 2023

at least you actually replied. The support is offshore and they have no clue what I'm talking about.

I've contacted support over and over and everyone says they are really sorry but have no idea what to do.

 

WHAT PAYROLL COMPANY LEAVES A BUG IN THE 941 AND 940 REPORT GENERATION. I HAVE LITERALLY NEVER HEARD OF SUCH A THING. I WILL TELL YOU WHY, NOT ENOUGH USERS HAVE THIS ISSUE AND SO THEY DONT CARE. I'M VERY FRUSTRATED.

 

Thank You 

Richard

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