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June 4, 2021
Question

Payroll says my employees would be paid today but none have received their direct deposit, why ?

  • June 4, 2021
  • 1 reply
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employees have not received their direct deposit

1 reply

June 4, 2021

Hi there, stephanie-gilewi.

 

I understand how important it is to pay your employees on time.

 

Currently all of our systems are working properly. The funding time will always depend on the bank. I suggest that you inform your employees to wait and expect that the funds will be available on their account within the day.

 

You can also check to verify your funding time inside QuickBooks Online.

 

Here's how:

 

  1. Go to the Gear ⚙️ icon.
  2. Choose Payroll settings.
  3. Scroll to the Direct Deposit section. You'll see your funding time above your direct deposit limits.

 

I've included this link to our page where you can check the status of our systems. You can also sign up through this link if you encounter any issues: https://status.quickbooks.intuit.com/

 

You can check out this article for more information about direct deposit funding time.

 

Let me know if you still have questions or clarifications about payroll. I'll keep an eye on your response. Have a great day!