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GFDChristy
November 21, 2022
Question

Payroll Service Key

  • November 21, 2022
  • 1 reply
  • 0 views

Long story short, we had to switch bookkeepers. The bookkeeper we switched from had our company active on direct deposit via QBs. When we switched bookkeepers, our new one cannot activate our direct deposit because she doesn't have the "Payroll service key" and the previous bookkeeper will not provide it to us. How can we get around this issue to get our direct deposit up and running again?

1 reply

Nicole_N
Nicole_N
November 21, 2022

Welcome to the Community, @GFDChristy. 

I understand the urgency to get the service key and get started with payroll. Don't worry, I'm here to help you get your direct deposit up and running again.


If you purchased QuickBooks Payroll from a retail store, you can see the service key on the box. If you purchase the software from our Sales Department, the service key comes by e-mail. 


If you don't have your service key, use our automated Service Key Retrieval tool. Then, sign in using your Intuit Account. 

If you're unable to retrieve your service key using this tool, I recommend contacting our QuickBooks Payroll Support team to get the service key securely. The automated tool may not work if:
 

  • There are multiple payroll orders in our system for your company.
  • You purchased your payroll product from a retail store.
  • Business phone number you provided did not match what Intuit has on file.


You can also visit this article to learn how to set up direct deposit for independent contractors in QuickBooks Desktop Payroll: Manage direct deposit for your contractors.

Please don't hesitate to get back to us if you have any other questions about payroll service key. We're always here to help. Have a great day!

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