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7
726666756
September 18, 2023
Question

Payroll subscription

  • September 18, 2023
  • 1 reply
  • 0 views

Yesterday, When we updated QB to the new Version 23.0 , a message always appears after logging in  ( now that you have upgraded , QuickBooks must go online to verify the status of your payroll subscription )

Addition to a red mark (verify subscription) at the  bottom of QuickBooks home interface ( employees part)

Notes :

- There is internet on the device .

- when I click on the red mark nothing happens

- we don't need to use Payroll in QuickBooks .

Can I get help please?

 

Thanks 

1 reply

MorganB
MorganB
September 18, 2023

Good morning, 726666756, and welcome to the Community.

 

I want to make sure you're able to work in your QuickBooks Desktop account without receiving the Payroll notification.

 

In this instance, I recommend reaching out to a member of the QuickBooks Desktop Support Team. Agents have the necessary tools, like the ability to share your screen, to take a closer look to determine what's causing this message to appear. Here's how to get in touch with the team:


1. Go to Help, then select QuickBooks Desktop Help/Contact Us.
2. Select Contact Us.
3. Give a brief description of your issue, then select Continue.
4. Sign in to your Intuit account and select Continue and then Continue with my account.
5. We'll email you a single use code. Enter your code and select Continue.
6. Select to chat with us or have us call you.

 

The following link provides these steps if you ever need them again in the future: Contact QuickBooks Desktop support

 

You'll be back up and running soon. Please feel free to reach back out if you have any other questions or concerns.

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