Payroll tab will not load at all "give us a moment to get a few things set up" and then get "something went wrong"

I've got you covered, @unoti. Let me provide some details about accessing Payroll in QuickBooks Online (QBO).

We understand the frustration of not having this function as expected and the importance of getting this resolved as quickly as possible.

At this time, we have an open investigation (INV-65454) for this exact issue you stated above. Rest assured our engineers are working on a fix.

For now, I suggest contacting our payroll support to add you to the list of affected users. This way, you’ll receive a notification when a fix is available. Just make sure to check our support hours so you contact us at a time convenient to you.

Here’s how to get in touch with our representatives:

1. Log in to your QuickBooks Online account.
2. Click the ? Help button at the top right corner.
3. Go to the Search tab, then select Contact Us.
4. Enter a brief discussion with your concern, then click Continue.
5. Choose a way to connect with us: Ask the community, Start a chat or Get a callback.

Once everything is good, you can use this article to guide you on how you can process or run payroll in QuickBooks Online.

Please let me know if you have any other questions or concerns besides trying to access Payroll in QBO. I’ll be here to help. Have a good one!