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KRWehmeyer
KRWehmeyer
February 16, 2025
Question

Payroll Tax Adjustments and Locations Feature

  • February 16, 2025
  • 1 reply
  • 0 views

In mid-October QuickBooks Online made some sort of a change in how it handles Indiana Unemployment Tax. It then made payroll adjustments totaling $187.00 across every one of our payroll periods. Some appeared to be rounding error in calculations (0.01 - 0.02) but 12 of them are higher than $1.00, and a few are above $25.00.

 

The problem has continued this year, with every payroll period having Payroll Adjustments of 0.01 - 0.02 (plus or minus). And because these adjustments are basically single-ended transactions you can only review or delete them. We have implemented the Locations feature in our business, and there is no way to specify a location for these adjustments. As a result they show up in a new "Not Specified" column and mess up EVERY SINGLE REPORT I have to do for our business.

 

I have contacted Intuit multiple times. The first chat session took over an hour and all I got was that they needed to escalate it to a higher tech level. I was promised an update in a week. Ten days later I opened up another chat and was told there was no update, but they'd reach out weekly from here on. It's been another 10 days and of course nothing.

 

I don't need one of Intuit's "forum monitors" to respond to this post with their usual ineffective and canned answers (the equivalent of "did you plug it in.") Has anyone in the community found out why QBO's payroll system is glitching so badly on computing taxes that they are now making weekly corrections, and does anyone know how to post a location on the corrections so I can get back to providing useful reports?

 

Thanks,

 

Keith

1 reply

RazzieE
RazzieE
February 18, 2025

I acknowledge your experience with the issue in Indiana Unemployment Tax Adjustments in QuickBooks Online (QBO), @KRWehmeyer. Navigating payroll discrepancies can be indeed overwhelming.  

Please know that we take your concerns very seriously. To ensure we thoroughly address your issue, I am escalating your case to our Next Level Help team. They will closely review your comments shared here in the Community, along with your previous support interactions, to gain a complete understanding of the challenges you're facing.  

You can expect to hear from one of our specialists within 1-2 business days regarding the next steps to resolve this issue.

Thank you for your patience as we work to resolve this issue. Please feel free to reach out again to the Community if anything else arises or if you have further questions. We’re here to support you every step of the way.

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