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M
MarleyKY
December 18, 2024
Question

Payroll Tax issue

  • December 18, 2024
  • 1 reply
  • 0 views

Good morning Quickbook Community.

 

I have a small balance show up for KY Unemployment in my payroll section for a prior quarter.  I assume from a rate change.  I have manually made payment and attempted to "Mark as Paid".  A prompt appeared and instructed me to contact Quickbooks.  I cannot find a way to contact.  

 

Any advice to correct this issue or a way to contact will be appreciated

    1 reply

    J
    JohnBishop1
    December 19, 2024

    Hello,

     

    Try to fix this following these steps:

    1. Verify Tax Rate. Go to Payroll Settings -> Tax Setup and confirm the KY Unemployment Insurance (SUTA) tax rate matches the rate provided by the state for that quarter. If it’s incorrect, update the rate, as this could retroactively adjust calculations for prior quarters.

     

    2. Adjust the Liability. Navigate to Payroll Taxes -> View/Pay Taxes and locate the balance for KY Unemployment. Use the Resolve an Overpayment/Underpayment tool to adjust the liability to $0 if you’ve already manually paid it.

     

    3. Mark as Paid via Journal Entry. If QuickBooks won’t allow you to mark it as paid, create a journal entry:
    - Debit the liability account for KY Unemployment.
    - Credit the checking account you used to pay the tax.
    - This ensures your books reflect the payment while bypassing the restriction.

     

    Hope this helps

    S
    ShyMae
    December 19, 2024

    Good morning, Marley. Since you received a prompt to contact QuickBooks, the best course of action is to get in touch with our payroll team directly. I'll outline the steps you need to follow to connect with them.

     

    If you have the Automate Taxes and Forms feature enabled, QuickBooks will file the taxes and forms on your behalf. With that, you'll receive a prompt to contact our support team if you manually mark a new payment as paid.

     

    I appreciate the detailed information, John. However, since Marley received a prompt to contact our dedicated team, it's best to contact our payroll team directly.

     

    Our dedicated experts have the expertise to help you correct the balance and answer any questions regarding the rate change you mentioned. Please follow these steps on how you can reach them:

     

    1. Go to the Help menu, then head to the Search tab.
    2. Click Contact Us and choose Payroll. 
    3. Hit Continue. Pick the Chat or Callback option.



     

    If you want to look closely at your business's finances in the future, run a payroll report. It will provide a detailed summary of your company's expenses, including employee salaries, bonuses, taxes, and other related costs.

     

    Reaching out to our payroll expert can provide the focused support you need to resolve this matter and ensure everything is handled accurately. Your ability to handle payroll and taxes smoothly is our priority, so if you have further queries, let us know.  

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