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BeaconBooks
January 22, 2024
Question

payroll taxes

  • January 22, 2024
  • 1 reply
  • 0 views

I cannot pay weekly NY state withholding taxes in QB online payroll. My company is required to remit these payments 3 days after payroll, and have been doing so in QB desktop for the past 13 years without any difficulty.  Since migrating to online last month, I get the message "The tax period hasn't ended yet.  It's best to wait until period end because you can only make 1 payment.  After that you can't create any more paychecks for the period."  It then x's out all dates until the middle of April as being dates that I could file. I contacted QB payroll help, and after much unnecessary discussion, I was told to email them the letter from NY that states this 3 day requirement. So, the first payroll in January, I had to manually pay through the NY site, the second payroll it managed to go through QB, now with the 3rd payroll I am getting this message again.  Why?  This is extremely dissatisfactory.

1 reply

S
ShyMae
January 22, 2024

Hello there, BeaconBooks. I understand how important it is to have a smooth payroll process. 

 

The prompt error message is usually displayed when you attempt to pay your taxes before the due date. Since you were unable to run the second payroll, I recommend contacting our payroll support team. They possess the necessary expertise to address your concerns thoroughly. Rest assured that, if deemed necessary, they will refer the issue to our engineering department for a more in-depth resolution.

Here's how: 

 

  1. In your QuickBooks Online account, go to the Help menu.
  2. Hover to the Search tab, then click Contact Us.
  3. Type in a short description of your issue and concern in the box provided.
  4. Click Continue.
  5. Select the Chat or Callback option.

 

You can contact us from Mondays to Fridays, 6 AM to 6 PM PT. 

 

On the other hand, you can read the year-end checklist to wrap up this year's payroll. It includes essential tasks such as processing employee bonuses, preparing W-2 and 1099 forms, and verifying year-to-date totals for each employee.

 

Whenever you need me, I'm here to support you. Click the reply button for further information and assistance creating payroll schedules in QuickBooks Online. 

B
BeaconBooksAuthor
March 26, 2024

If 'the prompt error message is usually displayed if you try to pay your taxes before the due date', then how does one change the due date? If I am a weekly schedule depositor and have selected in QB that state taxes are due 3 days after payroll but QB insists that they are not due for 3 months, how can it be changed???  I have been having this issue with another client who is a monthly scheduled depositor and have contacted support MULTIPLE times, and have written MULTIPLE questions here in the community.  I still do not have a good answer.

JoesemM
JoesemM
March 26, 2024

I want to clarify things and help you with your due dates, BeaconBooks.

 

You'll want to review your payroll state tax filing frequency and the payroll schedule of your employees. That way, we can ensure all the data are accurate so you can change them in your QuickBooks account. You can always update it through the Payroll Settings, here's how:

 

  1. Sign in to QuickBooks Online (QBO).
  2. Go to the Gear icon, then click on Payroll Settings.
  3. Select your state tax from the Payroll Settings window, then click edit.
  4. Click on the Change or Add New Schedule link under Deposit Schedule.
  5. Choose the filing frequency you need.
  6. Follow the on-screen pop-ups to complete the process.

 

If the weekly option is not available in QuickBooks, then you may need to consult with your state agency about this matter on how you can pay the taxes manually.

 

To review an employee's payroll schedule, follow the steps below:

 

  1. Click Payroll from the left menu, then select Employees.
  2. Choose the employee from the list and click Edit employee.
  3. Go to the How much do you pay (employee name) section, then click the pencil icon to edit.
  4. Fill out the appropriate fields. Then select Save.
  5. When you're done, select Save.

 

For detailed instructions, see this article: Set up and manage payroll schedules.

 

I'm adding this link to learn more about paying state taxes electronically: Pay and file payroll taxes and forms in Online Payroll. The same reference also discusses how you can file your forms online.

 

However, if the payroll schedule is correct, I do recommend contacting our Payroll Support Team. This way, they can help you with your pay schedule and further investigate this matter to identify what's causing the unexpected behavior. To reach them click this article: Contact Payroll Support.

 

Once everything is set, I'd recommend running some payroll reports. This will help you review all your employee's paychecks, total wages, deductions, and taxes.

 

Let me know in the comment section if you have any concerns about changing due dates and filing taxes. I'm always here to help. Stay safe.

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