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A
amcabee
June 3, 2021
Question

Payroll taxes coming out of wrong bank account

  • June 3, 2021
  • 4 replies
  • 0 views
I have always used 1 bank account for payroll checks and a different one for payroll taxes by using the dropdown box when I pay manually. Now even if I use the dropdown box and select the correct account it is putting it in the wrong bank account

    4 replies

    AlexV
    AlexV
    June 3, 2021

    Hello amcabee!

     

    I understand that you need to post the tax payment to the correct account. I'm here to help you.

     

    Currently, this issue has been escalated already and our engineers are now working on a fix. I suggest you reach out to our Support Team so your company file will be included in the investigation and you'll receive email updates.

    1. Click the (?) Help icon and enter Talk to a human (then type it again when prompted).
    2. When asked by the bot, enter "Record Tax Payments".
    3. Select I still need a human, then proceed with Contact us or Get help from a human.
    4. Choose either Chat or Callback.

     

    I've added some links you can check. These will show more info on how to manage your tax payments in QuickBooks Online:

     

    Leave a comment below if you have other concerns. I'll be here!

    A
    amcabeeAuthor
    June 15, 2021

    Allows you to select the account but still post into the wrong bank account.  The engineers were made aware of 6/3 but 6/15 still not correct.  This is a PAIN

      A
      amcabeeAuthor
      June 22, 2021

      Still waiting on a fix.  Not corrected as of 6/22

        K
        Kevin_C
        December 7, 2021

        Hi, @nwmech1234.

         

        I appreciate that you want to use a different account for your tax payments. 

         

        As of the moment, you can follow the steps provided by my colleague @AlexV above.

         

        For further information on this, I recommend contacting our Technical Support team. They have the tools to look into your account and figure out what's causing the problem. Here's how:

         

        1. Click the (?) Help icon and enter Talk to a human (then type it again when prompted).

        2. When asked by the bot, enter "Payroll Tax Payments".

        3. Select I still need a human, then proceed with Contact us or Get help from a human.

        4. Choose either Chat or Callback.

         

        I've also included these articles to learn more about your tax payments in QuickBooks Online:

         

         

        Keep in touch if you still have any other concerns. I'm always here to help you out. Have a wonderful day!

        L
        Lisa2002
        December 27, 2021

        This just happened to me out of the blue.  It's always posted to the right bank general ledger account.  Our bank changed names (everything else is the same) so I only change the name of the general ledger account from the old bank name to the new bank name and now the taxes are going to a general ledger account in the old bank name yet and there isn't even a GL account that has a balance in that name anymore.  Crazy and I can't reconcile because now the taxes are not in the correct bank GL account. Anyone have a fix please? 

          M
          Mich_S
          December 27, 2021

          I understand the importance of being able to change your  bank account for payroll tax, @Lisa2002.

           

          Rest assured, the reported issue has been resolved. You might want to change the payroll tax account information by following these steps:

           

          1.  Go to the Gear icon.
          2. Click on Payroll Settings.
          3.  Select Preferences at the top of the page, beside Setup.
          4.  Choose Accounting Preferences.
          5.  Choose Customize.
          6. Choose the checking account to use for payroll.

           

          In case you'll experience the same problem, I suggest you contact Payroll Support. They can look into this further and can investigate and  give you the best answer.

           

          I'm also adding this article for more information about managing business information on payroll account: Update your business info in online payroll.

           

          You're always welcome to post if you have other questions with payroll or QuickBooks. Have a good one!

          L
          Lisa2002
          December 27, 2021

          Thank you although I don't have the options you are suggesting in my QB's online version.  See screen shot attached.

          R
          RMarquezMBACPA
          January 18, 2022

          I had this problem with QuickBooks Desktop program, not QBO. When e-paying payroll liabilities, the bank account selected on the "check" was correct, but the monies actually came out of the wrong/old bank account.

          The fix for this on QBDt is to go to the "manage payment methods" icon, which is in the lower screen of "pay liabilities" tab in the Payroll Center. From here, a pop-up wizard appears. In this wizard, navigate to e-payments and make sure the bank account you want to use for e-payments shows "epay enabled". In my case, there were multiple bank accounts listed as "epay enabled" and this is what was causing the problem. To de-activate the wrong bank account, I had to delete the banking routing # & account # detail from this screen. Now, my epay liability payments get debited from the right bank account number.

          Hope this helps.

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